ICICI LombardTechnical Program Manager | Chief Manager - Product, Digital Transformation, Information Security
Jan. 2019 - Jun. 2022Providing technology vision and publishing technology business plans in support of corporate objectives for company; collaborating with business heads to ensure IT Infrastructure solutions are in-line with business requirements & delivered as per agreed service levels Designing direct customer-facing Products via web, mobile, chat, conversational, IVR etc. Conducting Information security assessment on the products and getting them closed till production. Analyzing gap and optimizing organization’s business and operational processes via implementing IT & communicating with all stakeholders to achieve operational excellence Proactively advising the senior management team on the emerging technologies and digital trends that are most relevant to the company's goals and evolving needs Directing business and IT project portfolios, balancing resources, demand, opportunity, ROI and risk
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets Developing competency among the team members; conducting interviews to recruit the right talent and resources and developing employee competency Defining service standards and guidelines, governance structure, best practices for product delivery that serves as benchmark for excellent service delivery Managing resource planning, SOW, technical direction, effort estimation, tracking, risk management & mentoring Leading complete portfolio of projects including budgeting, planning, vendor selection and execution
Implementing project plans within preset budgets and deadlines. Along with security risk identification and implementation. Formulating operating budgets to ensure optimum utilization of available funds towards the accomplishment of overall objectives