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Work Background
B&R Management Company, IncChief Operating Officer
Jan. 2021 - Apr. 2024Oklahoma City, Oklahoma, United StatesAs the VP of Operations overseeing 4 business, 10 locations and over 600 employees, I managed daily operations to ensure smooth functioning, including business operations, customer service, and staff management. I develop and implement operational strategies aligned with the company's long-term goals, defining performance metrics to monitor and optimize operational efficiency and quality. Additionally, I ensure all locations adhere to health and safety regulations and maintain high standards of quality. Through strategic initiatives, I led an unprecedented 780% boost in revenues and profits while steering a 12% cost reduction through effective cross-functional team leadership. I transformed organizational structures to streamline workflows and improve productivity. Furthermore, I established robust partnerships that broadened market reach and fortified business resilience during periods of significant change, including COVID-19 recovery and executive transitions.
UPSLeader in Special Projects and R&D Group
Jan. 2018 - Dec. 2021Oklahoma City, Oklahoma, United StatesAs the leader spearheading groundbreaking initiatives in cutting-edge technology sectors such as UAVs/Drones, Robotics, and Augmented Reality, I've been instrumental in driving product innovation and fostering technological integration across our North American operations. One of my significant achievements was orchestrating a remarkable 89% increase in profits and a 27% surge in revenue by overseeing strategic business development, marketing, and operational enhancements. Leveraging innovative contractor utilization strategies, I successfully expanded support without incurring additional costs, maximizing our operational efficiency and profitability. During the challenging times of the COVID-19 pandemic, I demonstrated agility and foresight by generating over $10M in consulting revenue through the strategic deployment of remote consulting solutions at UPS. This proactive approach not only ensured uninterrupted service delivery but also showcased our adaptability and commitment to meeting client needs amid evolving circumstances. Additionally, I led the seamless virtual consolidation of two UPS subsidiaries, strategically merging key operational areas to enhance efficiency and foster greater team cohesion, further solidifying our position as leaders in the industry.
ConnectShipChief of Staff / Director of Operations
Jan. 2012 - Dec. 2018Tulsa, Oklahoma, United StatesIn my role, I've taken charge of negotiating and overseeing critical legal agreements with major entities like UPS and various third parties, ensuring not only compliance but also securing advantageous terms through strategic oversight and collaboration with outside counsel. Additionally, I've been at the forefront of managing operational responses during crises or emergencies, ensuring minimal disruption to services and maintaining the trust of our clients. One of my key contributions has been the transformation of operational processes to enhance production efficiency and reduce costs. By leading cross-functional teams in the successful launch of new products, I've fortified our overall operational excellence and positioned us for sustained growth. Moreover, through comprehensive P&L management and the execution of strategic business plans, I've effectively managed a $22.1M budget, significantly boosting profitability through strategic resource allocation.
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