B&R Management Company, IncChief Operating Officer
Jan. 2021 - Apr. 2024Oklahoma City, Oklahoma, United StatesAs the VP of Operations overseeing 4 business, 10 locations and over 600 employees, I managed daily operations to ensure smooth functioning, including business operations, customer service, and staff management. I develop and implement operational strategies aligned with the company's long-term goals, defining performance metrics to monitor and optimize operational efficiency and quality. Additionally, I ensure all locations adhere to health and safety regulations and maintain high standards of quality. Through strategic initiatives, I led an unprecedented 780% boost in revenues and profits while steering a 12% cost reduction through effective cross-functional team leadership. I transformed organizational structures to streamline workflows and improve productivity. Furthermore, I established robust partnerships that broadened market reach and fortified business resilience during periods of significant change, including COVID-19 recovery and executive transitions.