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Work Background
Ladies Artisan Market, LLCCopywriter & Copyeditor
Jul. 2021Kailua-Kona, Hawaii, United StatesWork closely with Founder/CEO and other team members to provide quality copy and editing for marketing, website, app, and Grant applications. Creative consultation applied to layout of website & app changes or additions and to branded marketing and event materials (digital & physical). Meet deadlines for time-sensitive copy, proposals, and creative marketing materials; with the ability to pivot flexibly as needed in a fast-paced start-up environment. Contributed to writing successful Grant applications (net: $12,000 in grant funding). Engage and support LAM members on social media as a member of the LAM Leadership Team.
Knutson and AssociatesReservations Manager & Property Manager
May. 2019 - Nov. 2020Kailua-Kona, Hawaii, United StatesManaged the Reservations Department for short-term vacation rentals under Knutson Management: making new reservations, adjusting existing reservations and adding payments; ensuring all communication with guests are handled in a timely and professional manner to provide best guest experience; communicating with property owners as needed; scheduling and communication with housekeeping, coordinating with maintenance and accounting departments. Streamlined systems for consistent improvement for guest and client experience by creating and refining SOP’s, FAQ’s and response templates. Above all, to provide our guests and owners with a delightful customer service experience. Managed local vacation rental properties on behalf of owners as Property Manager: managing/updating reservations calendars, housekeeping, maintenance, and submitting monthly owner statements.
Hawaii Forest & TrailGuest Services Specialist
Oct. 2018 - May. 2019Kailua-Kona, Hawaii, United StatesProvide excellent Guest Service and Logistical Support for our numerous tours. Duties include: Managing incoming direct & affiliate bookings for tours, answering telephones and directing calls, responding to all company emails and inquiries; while ensuring a seamless and delightful experience for our guests. Preparing tour paperwork, updating partners for all tours, greeting guests for tour check-ins, Opening and Closing Retail store, assisting guests with retail, and reconciliation of all tours for Accounting. Utilize: Fareharbor booking software, QuickBooks point of sale system, and Google Suite.
CookiesAssistant Manager
Aug. 2017 - Dec. 2018Kailua-Kona, Hawaii, United StatesProvide a helpful and pleasurable shopping experience for customers in our store. Duties include: Opening store on time, reporting to management, cleaning store, preparing and presenting new stock, photographing new stock for Social Media marketing, assisting customers, utilizing Quickbooks point of sale system, balancing cash drawer 3x per day, closing store securely, and reporting hours and sales numbers to management.
The Sweet Spot: Coffee, Art & SoulOwner
Jul. 2015 - Feb. 2017Kailua-Kona, HIAll aspects of running a small coffee shop and art gallery; monitoring and procuring inventory, training & managing employees, public relations, social media marketing, and special events planning/execution, day-to-day operations; customer service, preparing drinks and baked goods, handling and balancing cash drawer and managing/operating POS.
Soul Seed Birth ServicesDoula
Feb. 2014 - Aug. 2017Holualoa, HIProvide pregnant women and their partner’s education and support prior to birth. Providing emotional and physical support for laboring mother and her partner during labor, birth, and directly postpartum. Duties included; advocating for parents, informing parents, supporting laboring mother & partner during all aspects of labor and birth. Photographing and documenting events during labor & birth. Overseen & Mentored by Dee Anne Domnick; Owner, Barefoot Doctors Academy
Pueo's PerchOwner
Jan. 2011 - Jul. 2017Holualoa, Hawaii, United StatesAll aspects of marketing, booking, managing communications, cleaning, payment receipt, keeping listing up to date, property maintenance, and guest services for the smooth operation of a small vacation rental.
Soul Sight ArtistryOwner
Jan. 2007Holualoa, HIFine art, nature, landscape, family, maternity, birth, narrative, and event photography. Duties include; scheduling photo shoots with clients, directing photoshoots, working with event producers for event/performance photography, capturing and editing of photos, providing clients with photos by the deadline, selecting and ordering prints, marketing. Facebook & Instagram @SoulSightArtistry
FreelanceCreative Consultant
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