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Work Background
Ascend Plastic Surgery PartnersDirector of Integrations
Nov. 2023Atlanta, Georgia, United StatesIn this senior leadership role, I oversee strategic integration and enterprise transformation initiatives across a national network of newly acquired plastic surgery and aesthetic practices. I lead operational assessments to identify scalable improvement opportunities, direct the deployment of enterprise platforms including EHR/PM systems, HRIS, and CRM, and manage cross-functional teams to ensure seamless alignment of clinical, administrative, and financial workflows. By partnering with C-suite executives and physician leaders, I drive organizational alignment, build internal capabilities, and strengthen the company’s readiness for sustained growth through ongoing M&A activity. 𝙎𝙚𝙡𝙚𝙘𝙩𝙚𝙙 𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨:
✓ Created a scalable strategic integrations playbook to streamline new practice acquisitions and de novo site launches, enabling rapid operational standardization with minimal disruption.
✓ Developed and implement a comprehensive IT strategy aligned with the organization's goals, including identifying and evaluating emerging technologies, assessing their potential impact, and recommending appropriate solutions.
✓ Oversee the organization's technology infrastructure, ensuring high availability, performance, reliability, scalability, and security.
✓ Led operational restructuring by launching strategic roles—including Systems Implementation Manager, Manager of PM/Clinical Systems & Training —to strengthen field execution and support scalable growth.
✓ Collaborate with C-suite executives, physician leaders, and operational directors to define technology priorities, drive alignment, and secure executive buy-in for resource allocation.
✓ Led collaborative efforts with, PAs, NPs, MAs, and administrative staff to analyze current workflows and redesign them to fully leverage technology, improve efficiency, and reduce administrative burden.
Elligo Health ResearchDirector, Network Operations, Research Partnerships
Oct. 2020 - Dec. 2023I lead a team of directors and provide oversight for 200+ client accounts, ensuring client success as they manage the portfolio for various settings, such as flagship health systems, medical groups, and dedicated research facilities. Cross-functionally manage day-to-day clinical research operations, finance, and business development for healthcare facilities through full-cycle account management. Serve as the main point of contact for escalation, with accountability for deliverables, driving strategic initiatives, managing upsells, cross-sells, client churn, KPIs, and maximizing client retention and profitability. I successfully navigated complex trials across multiple study sites with diverse patient populations and intricate protocols by establishing robust project plans, implementing tailored risk-based monitoring strategies, and fostering collaboration among key stakeholders. 𝙎𝙚𝙡𝙚𝙘𝙩𝙚𝙙 𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨:
✓ Spearheaded the turnaround of the network operations division during a turbulent post-acquisition period, overhauling client experiences to ensure a smooth process and customer loyalty moving forward. ✓ Collaborated on a business alignment project to integrate two competing internal teams, streamlining and merging separate strategies – setting up protocols that allowed for personalized interactions based on the client’s needs. ✓ Developed a complete training program for Customer Success Managers, pinpointing poor training and systems and building an onboarding model to guarantee cross-functional training and the success of new managers. ✓ Optimized process for providing leads to clients by creating communication channels between internal teams to let the sourcing team know when a client needed a clinical research opportunity in a specific field. ✓ Assisted outreach into Germany, using a dashboard to work with the onboarding and executive leadership teams to build global outreach and business development strategies.
Grady Health SystemProject Director, Quality & Process Improvement
Apr. 2019 - Oct. 2020Greater Atlanta AreaCollaborate with clinical leaders within Grady Health System to manage and implement value-based care project requests to analyze current processes, identify gaps, execute risk assessments, and kick-off process improvement projects to improve cost savings. Lead and support clinical partners to monitor progress on completed projects, adapting as needed. Managed submission of Q-HIP & Leapfrog reports, compiled quality data from all departments, verified data, and conducted analysis annually – created process improvements based on quality findings—trained and developed project manager and data analysts, mentoring them to advance within the division. 𝙎𝙚𝙡𝙚𝙘𝙩𝙚𝙙 𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨:
✓ Directed a value-based care project to reduce patient length of stay within the ICU, recognizing increased patient deaths based on higher lengths of stay, and implemented a performance improvement plan.
✓ As a Leapfrog initiative, developed and implemented hand hygiene protocols across the hospital, setting up process improvements to significantly improve hand hygiene and patient safety throughout hygiene awareness month.
✓ Collaborated on a culturally sensitive health education campaign to promote wellness and disease prevention targeting historically underserved populations. Facilitated community outreach events focused on preventive screenings, chronic disease management, and healthy lifestyle practices.
✓ Managed 15+ large-scale projects concurrently, achieving a low 2% fail rate on all process improvement projects.
Memorial Hermann Health SystemSenior Systems Analyst, Cerner Implementation
Oct. 2016 - Apr. 2019Houston, Texas AreaProvided production and customer support in a 24x7x365 environment servicing 40-50 clinicians per day. I worked collaboratively with Clinical and IT Stakeholders as it relates to Incident Management, Request for Change, Problem Management, and Implementation. Broad knowledge of Cerner Millennium Power chart in accordance with the design, build, validation, and training, Supported clinical expansion with the build of locations, positions, preferences, and rules through work orders via Service Now. Managed customer expectations and align their strategic initiatives with solution segments within Memorial Hermann Information Systems Department. Demonstrated an understanding of technical knowledge of application systems and ability to identify and translate process issues affecting patient care. Planed and developed an educational strategy that provides customers with the necessary skills to perform job functions. Participated and complete projects according to established schedules and timeframes. Ensured services provided contribute to the successful accomplishment of the primary mission of Memorial Hermann 𝙎𝙚𝙡𝙚𝙘𝙩𝙚𝙙 𝙃𝙞𝙜𝙝𝙡𝙞𝙜𝙝𝙩𝙨:
✓ Led large scale projects in all phases of the development life cycle including planning, requirements analysis, design, development, testing, implementation, and support.
✓ Led all testing events, quickly becoming Regression and Integration testing senior project implementation manager for the Ambulatory team
CSI Healthcare ITImplementation Project Manager/EMR Trainer
Feb. 2014 - Oct. 2016United StatesHealthcare IT Consulting
University of Houston-DowntownAdjunct Instructor
Aug. 2013 - May. 2014Houston, Texas Area
University of Houston-DowntownProject Manager, Student Retention and Success
May. 2013 - Jan. 2015Houston, Texas Area
The HCI GroupCerner/Epic Implementation Consultant
Jan. 2012 - Dec. 2013United States
The University of Texas at AustinAdmissions Outreach Counselor, Financial Aid Counselor II
Jan. 2012 - May. 2013Houston, Texas Area
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