Project coordinator@University of Houston-Downtown
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Tim Henry
User Service Specialist II@University of Houston-Downtown
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Provides basic to intermediate support to students, faculty and staff covering five operating systems environments and associated hardware and software. May assist with the creation and maintenance of computer accounts.
•Analyzes computer user problems and recommends and implements hardware and software solutions.
• Installs and configures software components on various operating systems.
• Maintains Computer Server resources; may teach or provide hands-on computer courses and workshops
• Analyzes computer needs of department and provides assessment of technology trends in computer systems.
• Facilitates network assignments by gathering information and disseminating requests and results.
•Schedules office visits, troubleshoots computer problems and diagnoses causes, and performs other job-related duties as assigned.More...
Clete Snell
Professor@University of Houston-Downtown
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Rebecca Hinrichs
AI Engineer / Data Scientist
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Recent M.S. graduate in Artificial Intelligence with a B.S. in Data Science and Applied Statistics. Research experience spans LLM architectures, computer vision, scientific computing, signal processing, and agentic modeling in high-performance or low-resource environments. Currently tutoring university-level physics, chemistry & differential equations students while expanding my skill set to stay ahead of trends in AI innovation, security and system robustness. Seeking a full-time role where I can continue learning and bring meaningful impact. Open to relocation!More...
Thomas Canny
Training Supervisor@Sunnova Energy International
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• Coordinate and facilitate training classes for new-hire direct and BPO employees in global contact center environments, as well as refresher and uptraining for current employees, including instructor-led training for various roles and coordinating with operations regularly for guest speakers and process updates
• Conduct reporting for training on a daily, weekly, and class-by-class basis, and communicate this information in a format that is ready for presentation and for automated data capture
• Manage 5-45 trainees during their first four to seven weeks, including instilling company culture, introduction and reinforcement of company values, and identifying poor-fit individuals early-on
• Executed the launch of a new BPO site, including training all new agent staff, management, training, and quality assurance, with a focus on establishing and enhancing the corporate reputation and relationshipMore...