Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Atomic NorthProject Manager
Jul. 2023Panchkula, Haryana, India• Heading Professional Services team for handling various IT related projects for MSP partners and Leading PMO Department
• Established a governance structure for a large Programme /Portfolio and developed or enhanced Methodology. Enhancing PMO policy and procedures • Managing technical projects End to End from Initiation till Completion effectively with 0 complaints by customer and internal leadership.
• Implemented actions to mitigate risk by developing contingency and avoidance strategies.
• Built and utilized reporting systems using MS Project to keep customers and management in loop with latest information.
• Successfully finished 80+ projects (Mid and large size) of various types, both In-house and External within time and budget.
IT BY DESIGNProject Manager
May. 2022 - May. 2023Chandigarh, India• Heading Professional Services team for handling various IT related projects for MSP partners and In-house projects
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets. • Monitored contracts and service level agreements, redesigned SOW and other project related documents with PMI based processes.
• Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop Business Requirements Documents (BRD), Functional Requirements Documents (FRD) and user mockups.
• Built and utilized reporting systems using MS Project to keep customers and management in loop with latest information.
DhaniProject Lead - IT
Aug. 2020 - May. 2022Gurugram, Haryana, India• Successfully delivering complex projects and programmes to meet business expectations and deliver results.
• Tracking and reporting of forecast vs actual CAPEX (Capital Expenditure) and OPEX (Operational Expenditure) for large size projects.
• Created spreadsheets and presentations using Microsoft Excel and PowerPoint for daily, weekly and monthly reporting.
• Establish & maintain a Risk and Issue register identifying new risks and response and mitigation strategies.
• Maintains key infrastructure support systems such as CMDB, Monitoring, Cloud services, Backup/Recovery, Identity and Access Management, Patching
• ITIL Process Management and implemented Agile methodologies for continuous improvement in project delivery and customer experience.
FareportalAssistant Manager - IT
Jun. 2019 - Aug. 2020Gurgaon, India• Worked closely with cross functional teams for continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Created spreadsheets and presentations using Microsoft Excel and PowerPoint for daily, weekly, and monthly reporting.
• Monitored contracts and service level agreements, redesigned SOW and other project related documents with PMI based processes.
• Developed and presented business cases, presentations and reports to senior management.
IBM India Private LimitedSubject Matter Expert - Virtualization
Feb. 2017 - Jun. 2019Gurgaon, India• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
• Developed and presented business cases, presentations and reports to senior management.
• Used coordination and planning skills to achieve results according to schedule and timelines.
• Improved user productivity and efficiency through system training and support.
• Improved system performance by eliminating operational gaps and software performance issues.
HCL Technologies (Infrastructure Services Division)Associate Consultant - Wintel
Apr. 2014 - Feb. 2017Noida Area, IndiaWorked as Wintel Lead and Reporting Manager of Wintel team for Client – Sensata Technologies, USA
• Supporting large Windows Hyper-V infrastructure, File & Print server and Terminal server in client's production environment for all locations globally
• Successful implementation of datacenter migration between two sites
• Managing file servers share, security permissions and print servers.
• Management of Commvault Simpana Backup Solution and Evault Cloud Backup Solution
• Interact with clients to understand their needs and troubleshoot issues & provide support and recommendations.
• Evaluated diverse organizational systems to identify workflow, communication for all sites globally, and resource utilization issues.
• Supporting day-to-day operations including daily tickets, server builds & decommissions server management and other administration tasks.
• Performing root cause analysis for reoccurring incidents and provide solution, prepare RCA and provide implementation plan for resolution with fixes/Patches.
• Learned new skills and applied them to daily tasks to improve efficiency and productivity (Backup and Storage technology)
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork as per ITIL
• Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
Projects Completed -
• Migration of On-Prem datacenter servers from to Microsoft Azure for Production and Disaster Recovery
• Design, Configuration, Implementation of Hyper-V Cluster on new sites in Sofia and Botevgrad in Bulgaria for client
• Design and Implementation of continuous improvement in Infra Availability and reduction in daily issues
• Configuration and Implementation of new patching system through SCCM in entire infrastructure
NavisiteSenior System Engineer
Jul. 2012 - Apr. 2014Gurgaon, India• Performed duties as Senior Systems Engineer for handling daily / escalated issues with multiple clients
• Managing VMWARE Virtual Infrastructure VCMS & ESX servers in Datacenter and Navisite Cloud
• Managing file servers' share and security permission and print servers.
• Interact with clients to understand their needs and troubleshoot issues & provide support and recommendations.
• Work with Local teams, Global teams and with vendors to Provide resolution.
• Server system and service commissions and decommissions as per policy
• Supporting day-to-day operations including daily tickets, server builds & decommissions server management and other administration tasks.
• Identifying root cause for reoccurring incidents and provide solution, prepare RCA and provide implementation plan for resolution with fixes/Patches.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement
• Increased customer satisfaction by resolving issues in timely manner
• Resolved problems, improved operations, and provided exceptional service
• Developed team communications and information for meetings
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Convergys India Services Private Limited BpoSenior Subject Matter Expert
Sep. 2006 - Jul. 2012Gurgaon, India• Consistent Key performer for Enterprise Platform Support (EPS) of Microsoft for "OS Performance" for Windows Server Platforms 2012/2008R2/2008/2003/2000 editions and assist Microsoft customers for Performance related technical issues.
• Proved successful working within tight deadlines and fast-paced atmosphere
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Conducted research, gathered information from multiple sources and presented results
• Increased customer satisfaction by resolving issues and maintained CSAT of 100% without fail month on month
• Designed and prepared technical reports, studies, and related documentation
Intch is a Professional Networking App for the Future of WorkSee more people like Gaurav on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1008427 people
15
Managing Director @ Streamfield Business Support
16
Virtual Assistant & Events Manager @ Self Employed
15
Photographer/Editor/Art Director @ The Artisan Photographer
48179 people
17
Music composer @ Self employed
19
Creative Audio Mix Engineer @ EnTrance
15
Company director