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Work Background
City College of San FranciscoCCSF Cinema Department Equipment Manager
Jan. 2025 - Feb. 2025Cinema Department Equipment Management
Independent ProducereProducer
Jan. 2025 - Jan. 2025San Francisco Bay Area- Product development and production planning and execution.
Unsavory Elements (Independent)Production Assistant
Dec. 2024 - Jan. 2025San Francisco Bay Area- Executed planning for production start. - Supported production associate team with travel and logistics for cast. Developed and managed scheduling tools for team management.
ScoNeil ProductionsProduct Developer
Sep. 2022 - Jan. 2025San Francisco Bay Area
GooglePMO Program Manager
Feb. 2017 - Jun. 2020San Francisco Bay Area- Transitioned 35% TVC labor to single source vendor management company, eliminating co-employment risks and saving Google 100m in vendor contracts for 2019. - Led Google shopping product migration eliminating 500m in costs and shuttering “Google Shopping Express” (GSX) ship from store operations. - Execution of “merchant direct” fulfillment operations migration from in store fulfillment models increasing SKU availability/diversity 50% and reducing VCPO ~15%. - Own asset distribution model and security policy planning for 500+ store locations and 2500+ store operators.
GoogleProgram Manager Google Express E-Commerce Operations
Mar. 2015 - Jan. 2016- Led 100% carbon free shipping program by partnering with Google sustainability team launching new initiatives with Google shopping sustainability program. - Reduced merchant launch time 15% partnering with Engineering and BD team leads to develop, build and execute launch control feature to eliminate product latency code and tools for new merchant coverage launches. - Eliminated 30% in store Google supplied assets to reduce overall launch times and costs by 5%. - Pitched expansion for 250m customers in the lower 48 2Day SLA for merchant partners using"Distributed Stores” model product service coverage for large volume merchant partners including Costco, Target, & Whole Foods. - Added 100m customers to Google Shopping network increasing revenues by 35m YOY leading GSX Southeast expansion to Costco, Target, & Whole foods. - Led opening of GSX Atlanta office, hiring 5 PGM operations leads and 1 Market Manager.
GoogleRollout Team Manager
Nov. 2014 - Mar. 2015- Led a team of 10 PGMs strategy and executing launch of new features and processes into Google Express Operations teams daily workflows. - Defined procurement strategy and established supply chain partnerships (RFP, RFQ, SOW, and BAFO) for GSX operations, scaling to ~3500 orders/day and more than 500+ store locations. - Owned development of GSX branded packaging, partnering with App, Web, BD, Legal, and Marketing teams to develop branding and Google’s “physical identity” through packaging.
GoogleHub Manager
Jan. 2013 - Nov. 2014San Francisco Bay Area- Analyzed operation and developed a revised capacity model reducing labor cost at SF Hub by 35% driving overall product costs down. - Lead the roll out Proprietary App in the San Francisco Hub allowing for 10% reduction in route prep time, 90% increased tracking visibility in the shipping system resulting in fewer missing parcels . - Created a training and certification program, including standardized efficiency metrics for Hub operations enabling measurable operator performance. - Enhanced operations team work life balance by implementing a "Googley" work culture at the SF Hub, resulting in increased morale, decreased attrition by 10% and overall improved efficiency.
GoogleField Operations Lead
Nov. 2012 - Jan. 2014San Francisco Bay Area- Created & ramped Google Shopping Express Field Operations team from 0 to 30 operators serving all GSX stores, including scheduling operators and supply runs, process developments, and metric tracking. - Developed field operations supply chain, including policies and logistics, eliminated emergency supply runs by 80% and stabilizing in store ops for all GSX locations allowing store ops to improve utilization and throughput. - Built procurement practices for GSX, including packaging design and production, as well as vehicle and electronic assets enabling the project to scale from ~200 orders to ~5000 per day in the Bay Area within 12 months. - Rolled out GSX mobile device tracking and procurement program enabling operations team to access the web, and internal operations apps. - Established vendor agreements for GSX pilot leading to public launch, reducing cost of bag packaging from $1.50/unit to $0.50/unit saving the business $500K. - Collaborated with team members to develop distinctive and patent pending GSX grocery bag bringing strong brand identity for Google to the physical space. Design Patent pending on Google Shopping Express grocery bag, GP-18430-00-US Declaration JMI Ref. No. GOOG-1395 (Co filed with Sam Truslow).
GoogleOperations Lead
Mar. 2009 - Mar. 2011Mountain View CA- Worked with Earth and Maps Imagery teams to revise operations team’s imagery pipeline and metric reporting process increasing capacity by ~25%. - Coordinated a fleet of 14+ collection vehicles to collect imagery for Google Earth and Maps meeting the goal of capturing launchable imagery for 50 major cities by the end of 2012. - Trained and managed 6 Quality Control Operations Leads improving the auditing accuracy and speed contributing to the increase of successful collected imagery by 30%. - Identified 4 external partners for domestic and international operational expansion with an additional 24 collections vehicles to add 20 major cities by the end of 2013. - Created collection tracking arrival form which fed all collections into the tracker database resulting in completing 4x as many successful collections in a day over a 2 year period.
GoogleOperations Specialist
Nov. 2008 - Mar. 2009- Successfully completed driving 100,000 autonomous miles without incident setting a major project milestone.
Long Meadow RanchCustomer Service and Marketing Administrative Assistant
Sep. 2007 - Oct. 2008- Developed and Placed content for new website, online store, and email data base
- Designed and Developed weekly email newsletters to customers and members
- Managed daily updates to the website, blog, and online store
- Developed and implemented marketing materials for email and print promotions
- Processed direct orders from the online store
- Managed fulfillment of orders and troubleshooting shipping problems
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