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Work Background
PayoneerSenior Global Compliance Specialist
Nov. 2022 - Jan. 2025Petah Tikva, Center District, Israel-Acting as the primary contact for audit requests, collaborating with the Audit Liaison Manager. -Monitoring and recording mandatory AML compliance training. -Managing the Compliance Training Budget, ensuring efficient resource allocation and cost control. -Developing and maintaining the ComplianceNotes database to streamline regulatory documentation. -Tracking, training completion rates and generating reports to improve compliance monitoring.
PayoneerKYC Specialist
Nov. 2015 - Oct. 2022Petah Tikva, Center District, Israel-Conducting Enhanced Due Diligence (EDD) across US, APAC, EU, Singapore, Hong Kong, and Australia. -Reviewing customer risk profiles and verifying identities using Au10tix and RiskAI. -Monitoring in AML, CTF, Sanctions and KYC regulatory changes and engaging in webinars on compliance best practices. -Conducting verification checks via LinkedIn and business databases for US, China, Estonia, and UK. -Developing and implementing the "EDD Document" to streamline onboarding and reduce compliance gaps. -Collaborating with internal teams to integrate KYC processes and enhance due diligence procedures. -Supporting audit requests and ensuring adherence to regulatory frameworks and risk assessments.
PayoneerRisk Investigator & Customer Support Representative
Mar. 2013 - Sep. 2015Petah Tikva, Center District, Israel-Investigating flagged fraud cases, analyzing suspicious transactions, and preventing chargebacks. -Running SQL queries to detect fraudulent patterns and uncover connections in transaction data. -Monitoring card transactions, tracking fund flows, and identifying suspicious payment activity. -Performing website analysis, verifying online stores, and assessing Amazon purchase legitimacy. -Assisting in Suspicious Activity Report (SAR) data collection to ensure regulatory compliance. -Supporting Tier 2 risk processes, handling lost account recovery and identity verification cases. -Handling customer enquiries about products and services by phone, email and chats. -Resolving different types of complaints, assisting customers with account setup, troubleshooting or website navigation.
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