Gade Reddy

Technical Specialist II @TurnPoint Technologies

Call Center SupervisorService Quality ManagerComplaint Resolution SpecialistCall Center TrainerCall CenterCustomer Support RepresentativeSupport SpecialistTechnical Support AgentCustomer ServiceCustomer Success ManagerCase ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention Specialist

I’m a results-driven Technical Support Specialist with over 8 years of experience in delivering high-quality technical support and customer success across SaaS, cloud, and enterprise tech environments. Throughout my career at companies like TurnPoint Technologies and Amazon, I’ve led customer support operations, resolved complex technical issues, trained global teams, and optimized support workflows using tools like Zendesk, HubSpot, Microsoft Azure, and Intune. Some highlights: 90%+ first-call resolution rate across high-volume support queues Trained 80+ new hires and junior technicians, enhancing team productivity Boosted client retention to 95% through proactive communication and onboarding Drove a 70% increase in service adoption via consultative upselling My strengths lie in simplifying complex technical problems, building lasting customer relationships, and helping companies scale their support functions. I'm passionate about joining innovative, mission-driven teams—especially those working in blockchain and emerging technologies—to drive user trust and operational excellence. 📬 Open to opportunities in: Product & Technical Support Customer Success, Support & Onboarding Remote SaaS Operations Let’s connect if you're building something impactful—or if you’re just curious to chat about support, scale, and growth!

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💸60%

Marketing

✨60%

Business Owner

💬60%

Customer Service

Geos

🇺🇸10%

United States

Work Background

Technical Specialist II

TurnPointTechnical Specialist II

May. 2024Remote

Customer Service - Technician

TurnPointCustomer Service - Technician

Mar. 2023 - Apr. 2024Remote

Client Account Manager

FULL CreativeClient Account Manager

Jul. 2022 - Feb. 2023India

ERC Associate

AmazonERC Associate

Nov. 2021 - Feb. 2022India

Selling Partner Support Advisor (Team Lead)

AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITEDSelling Partner Support Advisor (Team Lead)

May. 2019 - Jul. 2021Remote

Subject Matter Expert

AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITEDSubject Matter Expert

Oct. 2018 - May. 2019Remote

Selling Partner Support Associate

AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITEDSelling Partner Support Associate

Oct. 2016 - Sep. 2018Remote

Search Engine Optimization Analyst

Blueberry Digital Labs PH Inc.Search Engine Optimization Analyst

Jul. 2015 - May. 2016Hyderabad, Telangana, India

Safety Promoter

Sembawang ShipyardSafety Promoter

Nov. 2014 - May. 2015Singapore

Safety Supervisor

Sterling and WilsonSafety Supervisor

Apr. 2011 - Mar. 2014Hyderabad, Telangana, India

Requests

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Personal Pitch

Comprehensive Support Services

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Looking for a Job

Technical Support Opportunities

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