I’m a results-driven Technical Support Specialist with over 8 years of experience in delivering high-quality technical support and customer success across SaaS, cloud, and enterprise tech environments.
Throughout my career at companies like TurnPoint Technologies and Amazon, I’ve led customer support operations, resolved complex technical issues, trained global teams, and optimized support workflows using tools like Zendesk, HubSpot, Microsoft Azure, and Intune.
Some highlights:
90%+ first-call resolution rate across high-volume support queues
Trained 80+ new hires and junior technicians, enhancing team productivity
Boosted client retention to 95% through proactive communication and onboarding
Drove a 70% increase in service adoption via consultative upselling
My strengths lie in simplifying complex technical problems, building lasting customer relationships, and helping companies scale their support functions. I'm passionate about joining innovative, mission-driven teams—especially those working in blockchain and emerging technologies—to drive user trust and operational excellence.
📬 Open to opportunities in:
Product & Technical Support
Customer Success, Support & Onboarding
Remote SaaS Operations
Let’s connect if you're building something impactful—or if you’re just curious to chat about support, scale, and growth!More...