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Work Background
Savvas Learning CompanyCCR Account Executive
Oct. 2024Prospect and launch the new national CTE and Dual Enrollment product lines in my assigned territory. Support the
growth and development of the new lines in the national CCR market.
• Collaborate with SDR and Account Managers to identify qualified CCR leads and close opportunities
• Proactively prospect and support large accounts in my territory, which consists of 15 states, USVI, and the
Outer US Territories
• Conduct presentations and product demonstrations to prospective clients with priority to work with
customers to better understand client needs and goals
• Build and nurture long-term relationships with clients. Serve as the main point of contact for assigned
accounts and answer potential customer questions and follow-up questions
• Implement strategic sales market plans to meet and exceed sales targets and quotas. Track sales metrics on
sales performance, pipeline status, and client feedback.
• Work closely with the marketing, government relations, product, and customer service teams to ensure
alignment and provide input on product development and marketing strategies
Savvas Learning Co (formerly Pearson K12 Learning)National CTE Product Line Specialist
Jan. 2023 - Oct. 2024Support & problem-solve for both account managers and K12 educators/administrators in the sale and use of their
Pearson CTE products. Creatively work with the Pearson CTE Product Management team to address market needs and
increase the overall sales and success of the CTE product line.
• Supported multiple statewide adoptions with travel, presentations, product demonstrations, customer
training, and product support yielding over $9.4M in sales
• Supported and maintained several $500K and multiple $100K accounts
• Created and delivered multiple sales presentations, in person and virtual, and professional development
workshops at conferences
• Cultivated and maintained key account customer relations post sales through product demonstrations,
activations, and troubleshooting help sessions
• Provided technical writing, descriptions, and created a database for RFPs for MyLab, Mastering, Revel, and
VitalSource. Utilized Confluence for RFP submissions.
• Contributed to improved customer experience by working closely with Product Management to develop
tailored strategies to address customer demands and enhance product and service offerings.
• Analyzed customer feedback and data to prioritize product enhancement requests and make suggestions for
possible solutions that could be cost-effective and useful in the classroom.
• Directly impacted product backlog and worked to identify and clear technical product discrepancies between
the Pearson systems utilizing Oracle Product Data Hub and the Oasis/SAP systems utilized by Savvas.
• Continued improvement to the Pearson Customer Journey by directly providing training, troubleshooting, and
technical support for LMS integrations with MyLab, Mastering, Revel, and VitalSource platforms.
• Provided technical support for customers utilizing PDH, SMS Customer Support Tool, SMS Admin Tool, Ops
Tool, GridTools, and FSSD.
• Collaborated with Account Managers and Partners to increase outcomes and work towards achieving or
exceeding the target goal
• Developed both internal and external resources to support customer knowledge and training
Pearson EducationK12 Associate Customer Success Representative
Nov. 2021 - Jan. 2023Support & empower K12 educators with tools they need to successfully implement the use of their Pearson products.
Equip educators for the best user experience and pedagogical methods to ensure a successful teaching experience.
• Supported & maintained $12M account along with multiple $100K accounts
• Resolved 400+ account manager help requests
• Improved workflow efficiency & distribution by spearheading a streamlined process for Account Managers
• Optimized the customer experience through thorough product training & efficient troubleshooting
• Analyzed customer and product data utilizing Tableau
• Preserved sales revenue by providing ideal customer service experiences & unparalleled rapport
• Facilitated differentiated trainings & product implementation sessions for varying needs
• Fostered customer success through a variety of trainings, resources, & help sessions for educators
• Established & maintained strong business relations by providing prompt resolutions & communication
Independent ContractorVIP Kid ESL Teacher
Aug. 2018 - Nov. 2021Private tutoring company for teachers serving as independent contractors instructing English to students across China.
Responsible for student instruction & improvement, parent satisfaction, & comprehensive feedback.
• Facilitate individual tutoring services to clients ranging in age from 3-16 years old
• Taught 5,511 classes and received 1,545+ perfect reviews
• Differentiate & tailor curriculum for each student after English language acquisition evaluation
• Connect parents to student progress through meaningful, informative feedback
• Foster a nurturing atmosphere to optimize learning for ~1300 students
• Deliver value through active & engaging classroom experiences in 35 different courses
• Manage student behavior to guarantee clients receive optimal services for their investment
Manassas Park High SchoolEducator
Jun. 2012 - Jun. 2018Educate and empower high school students learning English, specializing in newcomers to the country. Responsible for
curriculum design and development, instruction across varying subjects, budgeting, and various leadership roles.
• Taught 1000+ students, 15+ different courses, & provided translation services
• Design & deliver professional development to building faculty (50+) & isolated district-wide events (500+)
• Oversaw & executed department budgets ($1K+) & collaborative allocation of Title III funding ($5K-$25K)
• Department Chair to ESOL Department/World Languages (4-9 people)
• Appointed as district team leader, High School WIDA testing coordinator, & SEAC (Superintendent’s Educator
Advisory Committee)
• Strengthened community relationships & fostered safe spaces for learners & families
• Structured & developed curriculum & instructional programs by evaluating programs & materials
• Evaluated & divided teacher caseloads by creating implementation systems for delivery & completion
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