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Work Background
InterCool USA, LLCService Estimator
Mar. 2024• Composed project proposals for service department projects across five regions encompassing 36 states. • Developed project schedule outlines and duration estimates. • Established departmental and role-specific processes for data storage, management, and transition. • Managed project documentation concurrently across multiple platforms to support project execution and reporting. • Built and maintained departmental comprehensive estimate and proposal templates, adapting to company updates and innovations. • Decreased average proposal turnaround time by 50%. • Implemented follow up program, increasing hit rate by 25%.
Preston RefrigerationService Coordinator
Sep. 2023 - Mar. 2024• Coordinated and invoiced for all open service projects across three territories concurrently. • Managed parts procurement and delivery for up to 150 service projects concurrently. • Generated, delivered, and executed quotes for all service customers. • Created new and modified existing processes to streamline service administrative tasking, resulting in 37% increase in KPIs over previous quarter. • Built new-to-company role for junior service coordinators and managed a team of four administrators. • Led development and implementation planning for new operations system.
Sterling Industrial RefrigerationService Administrative Manager
Jul. 2022 - Jul. 2023• Coordinated up to 150 projects concurrently by optimizing scheduling, managing labor, ordering and tracking parts, establishing and maintaining communication with field team, and invoicing upon completion. • Processed weekly payroll for a field team of 20. • Decreased accrued unbilled cost by 25% in first quarter following onboarding. • Increased maintenance contract compliance and completion by 50% within six months. • Analyzed, managed, and presented departmental profit and loss statements. • Spearheaded research on and implementation plan for new data and field management software.
Clauger USAService Administrative Manager
Jun. 2021 - May. 2022• Administered wide range of projects, controlling cost, monitoring progress, and coordinating parts and labor scheduling. • Managed material purchases and subcontractor orders for up to 50 departmental projects concurrently. • Hired, managed, developed, and trained industrial refrigeration administrative staff, established and monitored goals, conducted performance reviews, and administered salaries. • Spearheaded development of training program, operating procedures, and departmental operations manual; created and maintained comprehensive project documentation. • Decreased departmental billing delays by 35% within two months of assignment. • Led collections efforts to ensure consistent flow of capital; identified over $50,000 of missed revenue opportunity within first month of employment.
DualTemp ClaugerService Coordination Supervisor
Mar. 2020 - Jun. 2021Chicago, Illinois, United States• Developed customized tracking tools for maintenance contracts, increasing compliance and completion rates by 60%. • Managed a team of five to enhance coordination between accounting, parts, and operational departments. • Developed and implemented process and structure updated to improve departmental efficiency during corporate consolidation. • Implemented departmental review structure and provided periodic updates and presentations to corporate management team on departmental performance.
DualTemp ClaugerProcess Improvement Manager
Oct. 2019 - Mar. 2020Greater Milwaukee• Developed a corporate process optimization blueprint to enhance interdepartmental communication and efficiency. • Achieved 35% reduction in invoicing delays across two departments. • Streamlined communication processes, significantly decreasing redundancy and improving workflow.
DualTemp ClaugerBranch Manager
Jun. 2019 - Mar. 2020• Successfully decreased branch invoicing delays by 75% within one quarter post-onboarding. • Expanded sales staffing, resulting in a remarkable 25% revenue growth year-to-date. • Eliminated 68% of outstanding collections debt, enhancing financial health. • Introduced a field coordination role, achieving a 90% reduction in unbillable costs.
CIMCO Refrigeration Inc.Regional Coordinator/Billing Specialist
Jan. 2017 - Jun. 2019Mobile, Alabama Area• Decreased outstanding regional receivables by 85% within first year of assignment. • Reduced average billing delays by 27 days within three months of additional regional assignment. • Led transition from corporate-led training to peer-led training, and contributed to development of training programs. • Coordinated and billed for up to six regional departments concurrently. • Developed novel tracking and cost management tools, providing support to operations, sales, accounting, human resources, and senior management teams.
Hackbarth Delivery ServiceGE Coordinator
Aug. 2015 - Jan. 2017Mobile, Alabama Area• Coordinated the daily delivery of over 50 appliances across four terminals, ensuring timely and efficient service. • Maintained high-level communication with customers, gathering feedback and addressing inquiries via email and phone. • Managed an organized filing system for both electronic and hard copy documents, enhancing operational efficiency.
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