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Work Background
Raleigh Marriott City Center--Noble Investment GroupFront Office Manager
May. 2024United States, RaleighDynamic hospitality leader overseeing daily front desk operations to ensure exceptional guest experiences, operational efficiency, and brand compliance. Skilled in supervising and training front desk staff, managing guest check-in/check-out processes, resolving escalated issues with professionalism, and maintaining accurate financial and occupancy records. Adept at coordinating with housekeeping, maintenance, and other departments to streamline service delivery. Experienced in implementing service standards, monitoring performance metrics, and leveraging property management systems (PMS) to optimize workflow. Demonstrates strong leadership, communication, and problem-solving skills to foster a guest-focused and team-oriented environment.
Sanderling ResortFront Desk Manager
Jan. 2023 - Apr. 2024United States, GreenvilleFour-Diamond Hotel and Spa located in Duck, NC, in the Outerbanks. Dynamic hospitality leader overseeing daily front desk operations to ensure exceptional guest experiences, operational efficiency, and brand compliance. Skilled in supervising and training front desk staff, managing guest check-in/check-out processes, resolving escalated issues with professionalism, and maintaining accurate financial and occupancy records. Adept at coordinating with housekeeping, maintenance, and other departments to streamline service delivery. Experienced in implementing service standards, monitoring performance metrics, and leveraging property management systems (PMS) to optimize workflow. Demonstrates strong leadership, communication, and problem-solving skills to foster a guest-focused and team-oriented environment.
Comfort InnFront Desk Manager
Jan. 2021 - Mar. 2023United States, GreenvilleLocated in Nags Head, NC in the Outerbanks. Dynamic hospitality leader overseeing daily front desk operations to ensure exceptional guest experiences, operational efficiency, and brand compliance. Skilled in supervising and training front desk staff, managing guest check-in/check-out processes, resolving escalated issues with professionalism, and maintaining accurate financial and occupancy records. Adept at coordinating with housekeeping, maintenance, and other departments to streamline service delivery. Experienced in implementing service standards, monitoring performance metrics, and leveraging property management systems (PMS) to optimize workflow. Demonstrates strong leadership, communication, and problem-solving skills to foster a guest-focused and team-oriented environment.
First Colony InnAssistant Innkeeper
Mar. 2018 - Mar. 2021United States, GreenvilleA small boutique Bed & Breakfast located in Nags Head, NC in the Outerbanks. Dynamic hospitality leader overseeing daily front desk operations to ensure exceptional guest experiences, operational efficiency, and brand compliance. Skilled in supervising and training front desk staff, managing guest check-in/check-out processes, resolving escalated issues with professionalism, and maintaining accurate financial and occupancy records. Adept at coordinating with housekeeping, maintenance, and other departments to streamline service delivery. Experienced in implementing service standards, monitoring performance metrics, and leveraging property management systems (PMS) to optimize workflow. Demonstrates strong leadership, communication, and problem-solving skills to foster a guest-focused and team-oriented environment.
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