Deutsche BankCommercial Banking Intern
May. 2019 - Aug. 2019Sevilla Area, SpainPerformed a range of administrative and clerical tasks in a branch setting: handled account openings and assisted customers with forms and paperwork, uploaded and updated customer information into the banking system Assisted customers with inquiries and explained bank products, processes and procedures Escalated client concerns when necessary to ensure optimal customer satisfaction Contacted clients via phone and email to update information in the system, while maintaining confidentiality of customer information Supported within the monitoring of the business operations records and files (transactions, collections management, receipts, cards)