Stacey McAndrew - Audit Manager II, TD

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Work Background

TDAudit Manager II

Apr. 2025Toronto, Ontario, CanadaI lead and execute risk-based audit engagements that help protect the integrity and efficiency of operations across the face of Global Compliance. My role involves managing complex audit projects from planning to reporting, while collaborating with senior leaders to identify risks, strengthen controls, and drive long-term value. With a strong foundation in compliance, legislation and risk, I bring both strategic oversight and a hands-on approach to audits. I work closely with cross-functional teams to understand business processes, identify control gaps and recommend practical solutions that align with TD's risk appetite and operational goals. A strong communicator, I'm passionate about translating audit findings and observations into actionable insights that maximise effectiveness, supports robust operational performance and fosters a culture of continuous improvement. I am proud to work in an environment that values integrity, innovation and maximising effectiveness.

Phoenix GroupInformation Security Management Office Manager

Sep. 2023 - Dec. 2024Edinburgh, Scotland, United KingdomAs an Information Security Management Office (ISMO) Manager at Phoenix Group, I played a pivotal role in embedding a newly established team into the organization’s Change Management Framework, ensuring its integration as a critical business function. I spearheaded process mapping, implementation, and optimization to drive operational efficiency. By creating and reporting Management Information (MI), I identified and escalated key risks, enabling informed decision-making. I fostered a collaborative culture across stakeholders, reinforcing the importance of information security while addressing internal and external queries with effective communication. Additionally, I transformed financial processes, streamlining monitoring, reporting, and meeting budgetary requirements. My leadership emphasized clear and precise communication to uphold organizational standards and expectations. This role highlighted my ability to implement innovative solutions, manage complex processes, and align strategies with organizational goals, contributing to the success and resilience of Phoenix Group’s information security operations.

HM Revenue & CustomsRegional Mentoring Team Manager

Mar. 2022 - Sep. 2023Glasgow, Scotland, United KingdomI led a dynamic and highly skilled team dedicated to fostering professional development and organisational excellence. I was responsible for shaping and delivering a robust mentoring program across the region, empowering colleagues to reach their full potential while driving continuous improvement within the organization. I strategically managed mentoring initiatives, ensuring alignment with HMRC’s goals and priorities. My work involved identifying talent, matching mentees with the right mentors, and providing ongoing support to facilitate meaningful, impactful mentoring relationships. By creating an environment where mentorship thrived, I was able to contribute to the development of a more engaged, capable, and resilient workforce. Key achievements included: • Designing and implementing mentoring frameworks tailored to address organizational needs. • Leading a region-wide initiative to improve employee engagement through mentoring, resulting in higher satisfaction and development metrics. • Supporting mentees in achieving personal and professional milestones by enabling mentors to enhance their leadership and coaching skills. • Promoting diversity and inclusion through targeted mentoring strategies to support underrepresented groups within the organization. • Identifying gaps in learning materials, lending my technical expertise to devise new materials, revise current modules/processes and supplement training to ensure robust understanding of technical and tactical subjects. Throughout my tenure, I collaborated closely with senior leaders and stakeholders to integrate mentoring as a core component of workforce development. I leveraged insights from feedback and data to refine program delivery and ensure measurable outcomes. This role reinforced my passion for people development and honed my abilities in leadership, coaching, and strategic planning. It also equipped me with skills to drive engagement, enhance organisational culture, and support talent growth.

HM Revenue & CustomsBusiness Unit Head - Grade 7

Jul. 2021 - Nov. 2021Glasgow, Scotland, United KingdomI led a high-performing department responsible for managing complex and politically sensitive operations. This required strategic leadership, operational oversight, and the ability to navigate a challenging landscape of competing priorities and stakeholder interests. I was accountable for delivering critical outcomes across a portfolio of government departments, ensuring compliance with regulatory standards, and driving operational efficiency. Through strategic planning and resource optimization, I successfully aligned team objectives with overarching goals, even in the face of contentious and high-profile challenges. I oversaw large-scale operations, managing multidisciplinary teams, and ensuring the efficient allocation of resources. I worked closely with senior leaders to maintain transparency and trust while delivering measurable results. My ability to anticipate risks and implement effective mitigation strategies was instrumental in managing inherent political sensitivities. Key achievements included: • Leading the development and execution of strategic plans to address compliance risks within government departments. • Managing cross-departmental projects that required seamless collaboration and the ability to balance competing priorities. • Driving operational improvements through the effective use of data, performance metrics, and process optimization. • Building and maintaining strong relationships with senior stakeholders, ensuring alignment and delivering mutually beneficial outcomes. • Successfully navigating contentious issues, providing clear communication and sound judgment to resolve conflicts and maintain stakeholder confidence. This reinforced my expertise in operational leadership, strategic planning, and resource management while honing my ability to thrive in politically charged environments. I take pride in the lasting impact of my work, from driving organizational improvements to fostering a culture of accountability and collaboration.

HM Revenue & CustomsSenior Executive Officer, Front Line Manager

May. 2020 - Mar. 2022Glasgow, Scotland, United KingdomAs a Frontline Manager in HMRC’s Taskforce and Specialist Compliance team, I successfully led high-impact compliance initiatives, focusing on mitigating risks and driving operational excellence. In this role, I managed diverse teams tasked with addressing complex compliance challenges, ensuring adherence to regulatory standards, and delivering measurable results in line with HMRC’s strategic objectives. A key aspect of my work involved leading multidisciplinary taskforces to tackle specific areas of non-compliance, leveraging data insights and strategic planning to deliver targeted solutions. I also focused on fostering a high-performance culture by mentoring team members, enhancing their skills, and promoting a collaborative environment to achieve shared goals. Key accomplishments during this role include delivering substantial compliance improvements through targeted taskforce operations, becoming a certified Tax Academy Trainer, and maintaining a strong focus on stakeholder engagement to align objectives across departments. My ability to balance strategic oversight with hands-on leadership enabled my teams to consistently deliver against challenging performance targets. This role deepened my expertise in compliance management, operational strategy, and team leadership, equipping me with the skills to handle complex, high-pressure environments effectively. I remain passionate about fostering integrity, innovation, and excellence within compliance operations.

HM Revenue & CustomsHigher Executive Officer - Hidden Economy Investigator

Sep. 2018 - May. 2020Glasgow, Scotland, United KingdomI played a pivotal role in tackling complex compliance issues, ensuring adherence to tax regulations, and delivering results that supported the government’s strategic objectives. This position provided me with extensive experience in managing investigations, leading multidisciplinary projects, and collaborating with other departments and government agencies to address non-compliance effectively. I conducted in-depth investigations into high-risk cases, utilizing data analysis and intelligence to identify patterns of non-compliance and ensure timely interventions. I worked closely with teams across HMRC, as well as external partners, to share insights, align strategies, and achieve common goals. My ability to lead cross-functional projects enabled me to deliver results in challenging environments and contribute to HMRC’s broader compliance objectives. Key achievements included: • Leading collaborative initiatives with government agencies and departments to address complex compliance risks, ensuring consistent and effective enforcement. • Designing and implementing targeted compliance strategies within taskforce operations, resulting in measurable improvements in compliance rates. • Driving innovative approaches to data analysis and intelligence gathering to support more informed decision-making. • Building strong working relationships across HMRC and external stakeholders to enhance information sharing and streamline processes. • Leading on projects focused on high-risk sectors or events. This role refined my skills in stakeholder engagement, project management, and compliance leadership. By leading initiatives that required seamless collaboration and strategic alignment, I developed a strong ability to deliver high-impact outcomes under tight deadlines and evolving priorities. My time as in this role highlighted my passion for tackling complex challenges and working across boundaries to protect public resources and promote fairness within the tax system.

HM Revenue & CustomsExecutive Officer - Hidden Economy Tax Professional Investigator

Jun. 2015 - Sep. 2018Glasgow, United KingdomI was at the forefront of uncovering and addressing tax non-compliance within the hidden economy. This enabled me to apply investigative expertise and strategic thinking to identify individuals and businesses operating outside the formal economy, ensuring compliance within the UK tax system. I conducted detailed investigations into undisclosed income and activities, analyzing complex financial data, and utilizing intelligence to identify non-compliance risks. I worked collaboratively with internal teams and external agencies to develop innovative approaches to compliance enforcement, leveraging data and cross-sector expertise to deliver impactful results. Key achievements included: • Leading complex investigations into high-risk cases, recovering significant tax revenues and ensuring appropriate enforcement actions. • Collaborating with other government departments, law enforcement agencies, and HMRC colleagues to share intelligence and enhance operational effectiveness. • Developing and implementing targeted compliance strategies to address emerging trends in the hidden economy. • Conducting interviews and engaging with taxpayers and representatives to resolve disputes and achieve fair outcomes. • Delivering presentations and training to colleagues on investigative techniques and best practices, enhancing team capabilities. This honed my skills in investigative techniques, financial analysis, and stakeholder engagement, while reinforcing my commitment to protecting public resources and maintaining integrity within the tax system. My ability to manage complex cases, navigate sensitive situations, and deliver tangible results underpins my reputation for professionalism and strategic insight. I take pride in the opportunity to have contributed to promoting compliance and addressing inequalities in the tax system. My experience in this role continues to inform my passion for tackling challenging compliance issues and delivering outcomes that make a real difference.

UK Meter Assets LtdData Analyst

Sep. 2014 - Jun. 2015Glasgow, United KingdomAs a Data Analyst at Smart Metering Systems PLC, I played a key role in transforming raw data into actionable insights to drive decision-making and operational efficiency. I specialized in analyzing large datasets, ensuring accuracy and compliance, identifying trends, and delivering clear, concise reports to support strategic business objectives. In this role, I collaborated with cross-functional teams to ensure the accuracy and integrity of data, developed automated reporting tools, and provided data-driven recommendations to improve processes and performance. My ability to translate complex data into meaningful narratives helped stakeholders make informed decisions and achieve measurable results. Key achievements included optimizing data workflows, enhancing reporting capabilities, and contributing to projects that streamlined operations within the energy sector. This role strengthened my skills in data visualization, statistical analysis, and problem-solving while deepening my understanding of the smart metering industry. I am passionate about leveraging data to drive innovation and decision-making, and deliver impactful solutions.

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