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Work Background
Odyssey Aviation BahamasStation Manager San Salvador
Feb. 2015 - Oct. 2020San Salvador, BahamasCoordinated the ground servicing and fueling of private business jets and commercial aircrafts. Oversaw an Aviation Fuel Farm, ensuring safety and monitoring adherence to all Fuel Quality Controls, as well as compliance to local and international regulations. Delivered outstanding customer service, responding to inquiries and resolving any issues that arose. Increased fuel sales by 3.5% year over year by implementing effective strategies to win new business and improve overall service. Lead the development of the company's Safety Management System program and renewed the company's Security program to maintain the highest-level of safety for employees and customers.
Paradise Bay Bahamas HotelHotel Manager
May. 2013 - Apr. 2014Exuma, The BahamasOversaw day to day management of operations and staff at a hotel. Coordinated customer service, quickly resolving any issues and going above and beyond to ensure guests had a positive experience. Developed and implemented the hotel's Service Procedures Manual and Hurricane Preparedness Plan to provide clarity on processes for employees and maintain safety of all guests and staff in case of emergency. Collaborated with other staff and senior leadership to create sales and marketing strategies that drove growths in revenue and brand awareness.
British AirwaysAirport Manager
Feb. 2000 - Jan. 2013Bahamas, Turks and CaicosOversaw all day-to-day logistics and operations for the company to ensure smooth operations at these locations. Developed and implemented effective business continuity plans to manage any possible emergencies or interruptions in service. Managed the relationships with third party handler teams, coordinating activities, monitoring performance, and reporting any issues. Connected with customers to resolve issues and provide high-level service, establishing protocols for all employees to follow in order to ensure positive experiences for customers. Managed budgeting and financial accounting, meeting or exceeding company cost saving targets by eliminating unnecessary spending. Fostered the weekly route frequency increase from 3 flights to 5 by promoting the addition of a new destination, generating additional income for the business.
AOM MinerveAirport Supervisor
Jul. 1997 - Feb. 2000Nassau, The BahamasGuided operations for the airport, overseeing a wide range of duties to maintain successful operations. Implemented effective customer service policies to deliver a high-level of service and resolve any issues that arose. Acting Cargo representative monitoring 3rd party Cargo handler and coordinating administrative issues and any customer complaints with the Cargo Head Office.
Odyssey Aviation Bahamas - Nassau Jet CenterLine Crew Chief
Oct. 1996 - Jun. 1997Nassau, The BahamasDay to day handling of ground servicing and refueling of private aircrafts, corporate business jets and courier aircrafts.
UN Environment Programme Biodiversity Convention - Bahamas Ministry of Foreign AffairsLiaison Protocol interpreter
Dec. 1994 - Dec. 1994Nassau, BahamasProvided social interpreting on a day to day basis for French speaking government officials. Coordinated the schedules for assigned delegates, ensuring the officials arrived on time for all events.
Caribbean Hotel and Tourism Association - CHIC 94Executive Liaison interpreter
Jun. 1994 - Jun. 1994Nassau BahamasProvided day to day social interpreting for French speaking delegates, coordinating schedules while assisting the French Press team (RFO) with media coverage.
Island Safari Tour Guiding Services LtdFounder - President/CEO
Feb. 1994 - Sep. 1996Nassau, The BahamasRendered professional linguistic services for Government Officials and Departments, Business personalities, International Organizations, Hotels, Tour operators, incentive groups, Media Implemented Nature Tours and Eco Tourism adventures program developed locally to promote conservation awareness and supported by an in-house Nature Tour Guiding training program created as potential vocational learning tool for Park Ranger recruitment. Assisted local authorities as Game Warden in establishing relevant nature conservation policies and monitoring impact of human activity in sensitive Nature areas.
Belgian DefenceCombat Engineering Pioneer
Aug. 1987 - Feb. 1989Amay, BelgiumConscripted military service effectuated in a Combat support unit assigned to land mine fields sweeping - clearing, Nuclear Bio-Chemical warfare agent field detection, demolition, setting and removal of interdiction obstacles, emergency bridge building, Peace time support role assigned to local Emergency Response teams for flooding and nuclear facility incidents. Participated in recruits training as Auxiliary Field Instructor.
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