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Work Background
Accenture Federal ServicesSenior Manager
Dec. 2023 - Sep. 2024Managed multiple teams and 27 high-performing professionals, fostering a culture of continuous improvement, customer service excellence, and process optimization.
Spearheaded the transition to a shares services operating model, driving efficiency and enhancing delivery across the organization.
Partnered with IT and HR teams to integrate ServiceNow, improving data accessibility and streamlining HR operations. Developed and executed comprehensive organizational change management and communications strategies, aligning vision and value to stakeholders to ensure seamless adoption of multiple Software-as-a-Service products.
Directed the deployment of custom-built and out-of-the-box Salesforce-based ERP solutions to more than 4,500 end users, optimizing business processes and data integrity.
Regularly briefed senior leadership on system implementations and operational performance, ensuring alignment with organizational goals.
Accenture Federal ServicesManager
Dec. 2019 - Nov. 2023Washington D.C. Metro AreaLed the successful global deployment of the organizations ServiceNow-based grants management platform, customizing solutions for diverse international teams. Managed a team of 20 trainers, overseeing the delivery of training programs to ensure high levels of user adoption and satisfaction. Provided strategic guidance on the transition to a shared services model, collaborating with stakeholders to ensure alignment with organizational goals. Implemented robust compliance and risk management practices to safeguard HR operations and maintain regulatory adherence. Led pre-sales initiatives by articulating value propositions and aligning solutions with customer business challenges.
Drove incremental growth by identifying upsell opportunities, influencing stakeholders, and expanding the use of ServiceNow's capabilities.
Accenture Federal ServicesAssociate Manager
Dec. 2018 - Nov. 2019Washington D.C. Metro Area
Accenture Federal ServicesManagement Consultant
Dec. 2017 - Nov. 2018Washington D.C. Metro Area
Accenture Federal ServicesManagement Consulting Senior Analyst
Dec. 2016 - Nov. 2017Arlington, VA
Castro & CompanyRecruiter
Sep. 2016 - Dec. 2016Arlington, Virginia, United StatesLed full lifecycle recruiting efforts for Audit, Advisory, and Accounting professionals, aligning talent acquisitions strategies with business needs. Established new campus recruiting strategies, and successfully onboarded new employees.
PwCExperienced Hire Recruiting Coordinator - Contractor
Jan. 2016 - Sep. 2016Washington D.C. Metro AreaCoordinated recruiting efforts, including interview scheduling, materials preparation, and candidate communications, supporting the hiring of experienced professionals.
DeloitteCampus Recruiting Coordinator - Contractor
Sep. 2015 - Jan. 2016Washington D.C. Metro AreaFacilitated campus recruiting programs, ensuring alignment with company objectives and candidate experience
District CarpentryFounder, Owner, Maker
Jan. 2015 - Apr. 2017Washington D.C. Metro AreaDistrict Carpentry is a small woodworking business that creates custom furniture and unique home decor. Check out www.districtcarpentry.com to learn more.
Community of HopeHR Generalist, Training and Recruiting Lead
Apr. 2013 - Apr. 2015Washington DC-Baltimore AreaDeveloped training programs for new technology system implementations, enhancing productivity and adoption rates.
Managed recruitment, onboarding, and benefits administration for a diverse workforce.
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