Science Applications International CorporationSr. Technical System Site Lead
Jun. 2010 - Nov. 2011Naval Hospital jacksonvilleActively administered Composite Health Care System and AHLTA E.H.R. for 6th largest DoD Medical Treatment facility
Produced more positive customer feedback through active follow up on issues and increased client interaction through resolution process.
Authored eight new technical SOPs within first 6 months that were distributed for use throughout the company and DoD
Implemented stronger data back-up/disaster recovery procedures, NAS restructuring, and more normalized database following catastrophic system failure.
Collaborated with Subject matter experts to re-write and update older SOP’s for DoD’s Composite Health Care System and AHLTA EHR. Designed and wrote technical site response procedures and informational binder for JCAHO, IG, AAAC, and CAP inspections focusing on CHCS and AHLTA recovery.
Facilitated major infrastructure upgrade for site E.H.R. and medical records system to include project management, equipment installation, and personnel management.