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Work Background
FISSenior Technical Project Manager
Oct. 2023As a Senior Technical Project Manager at FIS, I define project objectives, manage resources, and lead the project team on multimillion-dollar BIN Migration projects for financial institutions. Leveraging my 15+ years of Project Management experience, I use Agile and Waterfall methodologies to track project progress, identify and mitigate risks, and ensure projects are completed within budget/cost and schedule. I manage stakeholder relationships, ensure transparent communication and expectations, manage project documentation and archive for future reference, and coordinate activities and tasks among project team members, other internal departments, and organizations as needed to meet project goals. WINS
- Successfully led the project team on a multimillion-dollar BIN Migration Conversion Project for a large financial institution - Successfully led the project team on a million-dollar BIN Conversion of prepaid Transit Cards for a large healthcare provider
S4 CommunicationsDirector Of Client Operations
Dec. 2017 - Jul. 2022Houston, Texas Area- Lead on outlining work plans, determining resources, creating timelines, and generating initial budgets as part of project scope determination
• Regularly adjusts project plans to account for dynamic targets, staffing changes and operational specifications
• Liaises with CEO to make decisions for operational activities and set strategic goals • Oversees workforce management team to plan and monitor the day-to-day running of business to ensure smooth progress
• Supervises and trains staff from different teams and projects
• Evaluates the efficiency of business procedures according to organizational objectives and apply improvements
• Actively monitors contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
• Produces project status reports each week, updating customers and senior leaders on progress and roadblocks
• Directs on and offsite team design, transition, and standardization of processes, resulting in maximized team resources and management
• Provides outstanding service to clients through effective communication and astute problem-solving capabilities in effort to maintain and promote future business opportunities
• Collaborates with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
• Gathers project requirements through interactions, meetings, and walkthroughs with potential application users to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups
• Mentors staff on workflow processes, effective communication, ethical workplace behavior and the importance of fostering strong, positive relationships
• Implemented a quarterly employee recognition program resulting in increased employee satisfaction and retention by 35%
S4 CommunicationsSenior Program Manager
Aug. 2013 - Dec. 2017
S4 CommunicationsProgram Manager
Apr. 2010 - Aug. 2013
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