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Work Background
Southwest Insurance Agents AllianceAssisant Director of Operations
Jan. 2023Gilbert, Arizona, United StatesOperations and accounting specialist for nationwide insurance aggregator.
LinjerCustomer Experience Associate
Apr. 2019 - Dec. 2019Remote
Mighty Charming PhotographyOperations Manager
Jan. 2019 - Jun. 2023
Ash Rhodes Consulting & RemoteCXPeople and Culture Manager
Jan. 2019 - Jun. 2023RemoteProvide a culture-centric approach to sourcing, interviewing, and hiring for remote customer service, customer success, technical customer support, and customer experience leadership positions for companies seeking to build or expand their CX departments. Used the Applicant Tracking Platforms of choice for clients such as Lever, Workable, Recruitee, Greenhouse, and LinkedIn Talent Hub to: post job descriptions, manage incoming applications, review resumes, interface with hiring managers, and provide insights and updates through every step of the recruitment process; providing a positive, holistic, and well-informed recruiting experience for both internal stakeholders and job-seekers alike. Conducted screening interviews via phone, Slack, Discord, and video call (Google Meet/Zoom) with applicants around the world, making recommendations to hiring managers regarding which applicants best fit their needs.
Mighty Charming ResumesOwner
Jan. 2015 - Jun. 2023Phoenix, Arizona AreaPrepare, edit, and consult on resumes for academic admissions and professional applications
Compose and edit customized cover letters Personal Brand Statement development
Greater Phoenix Economic CouncilOperations Manager
May. 2011 - Jan. 2019Phoenix, Arizona AreaManage daily office and operations functions for industry leading economic development organization. Responsible for entering Accounts Payable and ensuring timely payment of vendors using QuickBooks accounting software
Train employees and manage access for Concur, Salesforce, and Slack
Responsible for expense report preparation Assisted with other full-cycle accounting operations including yearly audits
Plan large scale events (200+ guests), including assisting with annual investor's dinner and company holiday party
Solicit bids for goods and services Order catering for meetings and maintain relationship with appropriate vendors
Prepare meeting rooms for meetings and conferences (both internal and external), assist with clean-up Monitor calendars to be aware of upcoming meetings and guests that may be in the building Greet visitors and ensure that their experience at GPEC leaves a positive, lasting impression Ensure that all visitor requirements are met while in the reception area and refer visitors to appropriate staff members or meeting rooms Handle phone and website inquiries while maintaining professionalism and courtesy at all times Process incoming mail, identify cash receipts, prepare bank deposit, and distribute correspondence to appropriate staff Monitor and order office supplies, as needed Coordinate FedEx, UPS and courier deliveries and receipts Report to building representatives any maintenance issues that need attention Coordinate with building security any necessary adjustments to the scheduled elevator access Schedule meeting rooms and resolve any scheduling conflicts Place outgoing calls to confirm meeting attendance, identifying scheduling conflicts, etc. Assist with the ongoing maintenance of contacts in GPEC’s CRM system, pull mailing lists, as necessary
Arizona Renaissance FestivalAssistant to the Entertainment Director
Dec. 2010 - May. 2011Contract administration and negotiation, cast training and development, and entertainment office management for a seasonal 30 acre Renaissance themed amusement park with an entertainment staff of more than 500 costumed characters and twelve stages Large scale event planning
Assisted in auditions and hiring of 500 local and nation-wide actors
Assisted in developing curriculum for and conducting weekly educational seminars to train character actors for improvisational interactions with patrons Supervision of costuming, casting, character development and improvisational skills for the Festival's local acting staff
Maintain employee database, including administration of contracts
Heavy interaction with customers and staff via email, phone and in person
Perform in costume throughout duration of festival
Festival day supervision of local cast, stage managers and stage crews
Represent Festival at local promotions
Scheduling of events to ensure maximum utilization of stage availability and variety of entertainment
Swift Motorcycle CoDirector Of Operations
Dec. 2007 - Oct. 2010Front and back office administration and management for a small manufacturing operation known in the industry for hand building one of a kind custom and semi custom street bikes. Swift ended operations in 2010. Full-cycle accounts payable and receivable Create, maintain and process all sales invoices including Manufacturers' Statements of Origin as related to the manufacture and sale of custom vehicles
Receive and process all payments, payoff requests and loan funding requests Process and maintain local and national dealer sales and Department of Motor Vehicle licenses. Responsible for hiring and firing employees Maintained and updated employee files, time cards and payroll
Assist in processing manufacturers warranty claims; including interfacing with customers and legal council All aspects of office management including heavy phone duties, incoming and out going mail, faxes, in office credit card payments, shipping and receiving, filing, supply orders and negotiation of office service contract Prepared and filed quarterly reports, state and federal taxes
Pavestone Co. LPAccounting Clerk
Dec. 2005 - Dec. 2007Full cycle accounting and front office administration, including reception duties for one of the largest manufacturers of decorative landscape pavers in the US, with retail clients such as WalMart and Home Depot Full-Cycle Accounts Payable, High-Volume Accounts Receivable
Maintain and process all sales invoices for busy manufacturing company with annual revenue >$100 million
Processing includes thorough review of prices and ensuring proper quantity has been shipped Maintain and process pallet deposit refunds and product returns Develop and maintain excellent relationship with customers Process locally received customer payments, address changes, pricing corrections, finance charges and invoicing disputes Maintain account aging and statements and collect on outstanding debt
Review customer accounts to ensure credit limits and standards are met Developed and implemented daily shipping reports in Excel
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