Mary Berkman

Patient Safety Program Manager

Customer ServiceConsultingMedicalEducationCase ManagerLecturerRegistered NurseService Quality ManagerComplaint Resolution SpecialistBusiness AnalystAdvisor

Mary Berkman, RN, BSN, MSN, MBA, CPPS is a distinguished Patient Safety Program Manager with over 25 years of experience driving healthcare innovation and clinical excellence. She led the development and implementation of a groundbreaking patient safety protocol that resulted in a 30% reduction in hospital-acquired infections in an adult Intermediate Care Unit (IMCU). Under her leadership, she also produced training videos to improve mobility for stroke patients, directly contributing to improved patient outcomes. Mary has been recognized throughout her career for her dedication and leadership, including a nomination for Best Nurse by Baltimore Magazine and receiving the Excellence Award in Leadership from her peers and staff. She has advanced governance and oversight structures that support a systems-based approach to workforce safety—focusing on leadership engagement, safety management systems, risk reduction, and performance analytics. Her efforts have led to a 30% increase in workplace violence reporting, a critical step in raising awareness, enabling early identification, and mitigating behavioral escalation. With a strong clinical background in adult critical care, telemetry, intermediate care, and post-stroke rehabilitation, Mary brings a rare blend of strategic insight, operational leadership, and hands-on clinical expertise to every initiative she leads.

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Work Background

Patient Safety Manager/ Patient Advocate

Riverside Mental Health and Recovery CenterPatient Safety Manager/ Patient Advocate

Sep. 2023Hampton, Virginia, United StatesData analysis, Safety Culture development, facilitates and leads Process Improvement activities and service recovery.

Patient Safety LinkedIn Group | Healthcare Transformation & Workflow Redesign

LinkedInPatient Safety LinkedIn Group | Healthcare Transformation & Workflow Redesign

Mar. 2019Baltimore, Maryland AreaLaunched the first Linkedin group to strengthen Healthcare Transformation and Workflow Redesign. Specialty areas of focus include: ► Patient Safety ► Performance Improvement ► Outcome Management ► Quality Initiatives SPECIALTIES: Healthcare Transformation Methodologies, Workflow Redesign, Healthcare Administration, Transformational Leadership, Quality Management, Outcomes Management, Performance Improvement, JCAHO Accreditation, Regulatory Surveys, Data Aggregation, Systems Development, QM/PI Functions, Program Planning, Program Development, Patient Safety, Workplace Safety, Evidence-based Practice, Human Resource Leadership Skills, Relationship Management, Stakeholder Engagement

Healthcare Transformation & Workflow Redesign | Patient Safety | Performance & Quality Improvement

#ONO (Open to New Opportunities)Healthcare Transformation & Workflow Redesign | Patient Safety | Performance & Quality Improvement

Jan. 2019Baltimore, Maryland AreaActively seeking a leadership role in Workflow Design + Healthcare Transformation. Specialty areas include: ► Patient Safety ► Performance Improvement ► Outcome Management ► Quality Initiatives SPECIALTIES: Healthcare Transformation Methodologies, Workflow Redesign, Healthcare Administration, Transformational Leadership, Quality Management, Outcomes Management, Performance Improvement, JCAHO Accreditation, Regulatory Surveys, Data Aggregation, Systems Development, QM/PI Functions, Program Planning, Program Development, Patient Safety, Workplace Safety, Evidence-based Practice, Human Resource Leadership Skills, Relationship Management, Stakeholder Engagement

Interim Healthcare Management | St. Agnes Hospital

AscensionInterim Healthcare Management | St. Agnes Hospital

Jan. 2009 - Dec. 2018Baltimore, Maryland AreaNurse Manager - Critical Care Area, Assistant Head Nurse - Critical Care Area, Staff Critical Care Nurse-Adult Intensive Care Unit, Nursing Supervisor, Quality and Safety Officer

Senior Healthcare Consultant | Healthcare Subject Matter Expert

ReymannGroup, Inc.Senior Healthcare Consultant | Healthcare Subject Matter Expert

Sep. 2007 - May. 2009Edgewater, MDDelivered an Information Technology assessment to over 15 Hospitals.

HealthCare Senior Consultant | - Telehealth Congestive Heart Failure Program

Bon Secours Health SystemHealthCare Senior Consultant | - Telehealth Congestive Heart Failure Program

Jan. 2001 - Dec. 2004Baltimore, Maryland AreaDeveloped and implemented the first Telehealth Disease Management Program for Congestive Heart Failure patients in Maryland.

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