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Work Background
Security Dealer MarketingProject Coordinator
Jan. 2024As a Project Coordinator at SD Marketing, I play a pivotal role in enhancing client relationships and driving success in the digital security landscape. My primary focus is to ensure our clients not only recognize but truly feel the value we bring to their businesses. Key responsibilities include: Client Onboarding: Facilitate smooth onboarding experiences for new clients, following our comprehensive Client Management Process to ensure they are set up for success from day one. Client Engagement: Serve as the primary point of contact for clients, proactively communicating through calls, video meetings, and emails to address inquiries and foster strong relationships. Reporting & Insights: Deliver insightful client reports that highlight successes and provide actionable recommendations for optimization, demonstrating our commitment to their growth. Internal Advocacy: Act as an internal advocate for clients by gathering and sharing valuable feedback with our service fulfillment team to enhance service delivery and client satisfaction. Monitoring & Risk Management: Monitor client health metrics to identify potential risks and collaborate with the service fulfillment team to implement effective solutions. I thrive in a dynamic, growth-oriented environment that values self-motivation and teamwork. My strong problem-solving skills, attention to detail, and passion for client success enable me to make a meaningful impact on our clients' journeys.
DigidayCUSTOMER SUPPORT/INSIGHTS COORDINATOR | Solution Development, Problem Solving, Communications
Aug. 2022 - Jun. 2023New York, United StatesI oversaw and managed multiple service inboxes, handling daily subscriber inquiries, resolving issues, and facilitating communications across various brands. My responsibilities included developing both weekly and monthly customer interaction reports. ➡️ HIGHLIGHTS:
🔸 Through close collaboration with sales, marketing, and award-services teams, I ensured accurate updates in the database, subscriptions, and addressed sales inquiries and digital communications. 🔸 My role involved tackling a diverse range of issues and questions, where I not only communicated effective solutions but also provided project updates. I established efficient workflows with cross-functional teams and worked closely with technology partners to troubleshoot issues. 🔸 I delivered comprehensive customer support encompassing purchases, billing, password management, and account-related inquiries through the Piano platform. 🔸 Furthermore, I contributed to user onboarding and offboarding processes and efficiently managed large group subscription packages.
RFICUSTOMER SUPPORT ADMINISTRATOR | Customer Service and Retention, Resource Management
Apr. 2021 - Jul. 2022San Jose, California, United StatesI took charge of managing service tickets within SaaS software and effectively coordinated with customers, technicians, and engineers. My dedication and substantial growth within the company resulted in a promotion within just six months. ➡️ HIGHLIGHTS:
🔸 My role significantly improved the overall customer experience and contributed to increased business retention. I achieved this by proactively pre-processing service requests and promptly providing solutions to address customers' problems and complaints. 🔸 Additionally, I played a vital role in maintaining efficiency by monitoring resource schedules, ensuring timely entries for service requests, and facilitating the proper handling of client matters.
Dwight Bentel & Hall Communications Marketing And Public Relations Intern
Aug. 2019 - Feb. 2020San Jose State University-Lead a marketing team in developing and implementing social media strategies for client's needs.
-Maintained strong social media and brand presence across Instagram, Twitter, and Facebook platforms.
-Utilized social media analytic tools such as Hootsuite to track customer engagement and draw conclusions about user data. -Created content and generated engagement weekly on social media platforms for many clients.
Pebble Beach ResortsOn Course Food and Beverage Student Director
Aug. 2019 - Feb. 2020- Responsible for 9 on-course concessions tents during the AT&T Pro-Am at Pebble Beach.
- Supervise concession managers during training and during event week, providing guidance as needed.
- Work with student coordinator, corporate chalet director, and sky suite director to execute a successful Special Event Management Team performance.
- Supervise Food and Beverage and Transportation department.
Pebble Beach ResortsSpecial Event Manager
Nov. 2018 - Feb. 2019- Managing a staff of workers in a concession tent.
- Set-up and detailed organization of on-course food facility. - Responsible for Inventory management.
- Providing efficient and friendly guest service to ensure a flawless guest experience.
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