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Work Background
Otto.RentalsHead of Customer Experience & Growth
Apr. 2025 - Jul. 2025Nairobi County, Kenya● Built and deployed a lead automation system that reaches out to 50+ prospects, handles follow-ups, and significantly improved lead conversion efficiency. ● Utilized PostHog for behavioral analytics and funnel tracking, identifying drop-off points and driving UX improvements to increase retention. ● Launched SEO-driven traffic experiments and cross-domain partnerships to expand brand visibility and increase acquisition from high-intent sources. ● Authored help center articles and instructional content to reduce customer friction and empower self-service across the platform. ● Ensured marketplace booking fulfillment by coordinating with rental partners and support teams, maintaining a 98%+ completion rate. ● Led cross-functional growth campaigns on platforms like Reddit and search engines, increasing engagement and brand reach. ● Drove improvements to onboarding, messaging, and support workflows enhancing overall user satisfaction and partner retention.
Maasai Market OnlineChief Executive Officer
Jul. 2024 - Jul. 2025Maasai Market Online is an online marketplace for selling authentic handmade products (currently on hold) ● Curated catalog: jewelry, beadwork and textiles with category browsing and filters by artisan, region or price ● Seamless transactions: M-Pesa and credit-card payments with real-time order tracking ● Artisan dashboard: easy product uploads, inventory management and sales insights ● Mobile-first UX: responsive Next.js frontend with Laravel API backend ● Deployment: PostgreSQL database and CI/CD pipeline on DigitalOcean
Tomato FurnitureSoftware Engineer
Aug. 2023 - Nov. 2024Nanjing, Jiangsu, China
Acorn Holdings LimitedCustomer Service Executive
Jan. 2022 - Aug. 2023Nairobi County, Kenya
Webmasters KenyaSoftware Engineer
May. 2021 - Jan. 2022Kilimani division, Nairobi County, Kenya
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