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Work Background
HealthEquityDigital Adoption Specialist
Dec. 2024Panama City Beach, Florida, United StatesWorking remotely, I am using WalkMe to help bridge the gap between the company and its externally-facing customers, ensuring seamless adoption of digital tools and applications. There is a lot to this so if you would like more information, please let me know.
AMN HealthcareLearning Experience Designer, Certified WalkMe Solutions Engineer
Sep. 2023 - Apr. 2024Panama City Beach, Florida, United States• Working remotely, I used WalkMe to develop creative, learner-centered, performance-based content for several thousand users of Salesforce.
• As part of the Learning and Talent Development team, I consulted and collaborated with the business to recommend and deliver the best learning solutions based on objectives and desired outcomes.
• I developed evaluation metrics that assessed business impact and regularly reported on findings to business partners.
• I mentored and provided assistance to other WalkMe developers.
ICW GroupLearning Specialist
Jul. 2021 - Aug. 2023Working remotely, I supported ICW Group Team Members and our agency partners with WalkMe and other Digital Adoption and eLearning solutions including Articulate Storyline, Rise cand Camtasia.
I also:
• Led projects through the design lifecycle including scoping, research and analysis, design, development, and launch. I provided clear timelines throughout all phases, communicating with key partners, and recommending appropriate measurement for successful implementation.
• Identified learning objectives, influenced performance outcomes, and evaluated strategies to deliver instruction including consulting with program owners and subject matter experts to identify performance gaps and learning objectives.
• Coached and mentored other developers in the use of WalkMe and other development tools and methodologies.
State Farm ®(HR&D) Technology Analyst
Apr. 2021 - Jun. 2021Atlanta, Georgia, United StatesWorking remotely attached to the Atlanta hub, I was part of a high-performing HR&D (L&D) team charged with modernizing processes and tools, including Digital Adoption. We served the entire enterprise, representing tens of thousands of State Farm employees and agents. Using WalkMe tools, I consulted, created, deployed, analyzed and promoted Digital Adoption solutions throughout the enterprise to support State Farm employees, agents and their staff which resulted in enhanced user experience and provided positive ROI. I also led the development and implementation of a curriculum designed to educate new WalkMe developers This was part of the overall Community of Excellence that our team built to support WalkMe and Digital Adoption at State Farm.
State Farm ®Learning Technologies Analyst (L&D)
Jul. 2018 - Apr. 2021Greater Atlanta AreaWorking in the Atlanta hub, I was part of an awesome L&D team charged with modernizing processes and tools, including Digital Adoption, in the L&D space which serves the tens of thousands of State Farm employees and agents. My team supported several learning technologies, chief among them, WalkMe. I developed, deployed and promoted Digital Adoption solutions throughout the enterprise to support State Farm employees, agents and their staff which resulted in enhanced user experience and provided positive ROI. Helped others do their job better while also having fun.
PowerPlan, Inc.Elearning Developer
Feb. 2018 - Jul. 2018Greater Atlanta AreaI converted 11 lessons out of a large library of ILT and paper-based training and performance support content to the SkillJar LMS (SCORM) within PowerPlan University. "Converting" meant doing the instructional design work, doing the eLearning development work, testing and deployment. Key tools used included Storyline 360 and Camtasia, among others. Key Contributions:
• Full cycle instructional design from analysis to implementation and support.
• Worked with subject matter experts and trainers to learn the content and then use these same sources as points of feedback prior to release.
• Wrote the Storyline template used with all eLearning development in accordance with company style guide.
• Added pizzazz where appropriate to the lessons to increase user interaction and retention.
Chick-fil-A CorporateLearning Technology Contractor
Feb. 2016 - Feb. 2018Greater Atlanta AreaI drew upon my extensive industry experience to direct eLearning development, selection, and maintenance for the Restaurant Training Group. I managed internal and external work, designed change management plans, and deployed projects, while maintaining Chick-fil-A’s high quality control and development standards. I also provided comprehensive project management, ensuring consistency of design and delivery throughout all learning materials to create long term sustainable success. Some highlights of my experience in this role include: • Managed and developed eLearning projects deployed via LMS
• Managed eLearning projects developed by 3rd party vendors
• Consulting to capabilities of and requirements for the Inkling content authoring platform
• Directed communications on support and issue resolution with Inkling
• Requirements and project management for Inkling platform and component enhancements
• Consulting to and necessary tasks to perform or oversee integration of Inkling with the Schoox Learning Management system as relates to Inkling’s component of that integration
• Consulting to and testing of potential alternate solutions for content authoring and management
• Development of eLearning solutions to support Digital Learning platform rollouts
• Research and implement new technologies and methods.
• Served as SME and backup administrator for LMS functionality, infrastructure and design.
• Collaborated locally and cross-functionally to shape strategy regarding selection, planning, testing, and implementation of future learning technology platforms and tools with a focus on mobile-enabled eLearning and training delivery.
SprintPerformance Support Technologist (PM/BA/UXD)
Jan. 2007 - Dec. 2015Remote - Home OfficeBuilding upon my career with Sprint, I worked as a Business Analyst and Project Manager where I oversaw the planning, design, development and implementation of small to mid-sized development projects, defining scope, schedule and business requirements. I also managed projects throughout the full system development life cycle, utilizing techniques for planning, tracking, change control and risk management, and collaborated with team members to ensure project success and drive company objectives. Some highlights of my experience in this role include… • Oversaw the entire development cycle for mobile-based (iPad) tool deployed to indirect sales agents throughout the country.
• Managed projects in support of CST, a proprietary toolset deployed to more than 24,000 Customer Care and Retail Agents (supported over 120M tasks in 2014).
• Generated improvements to multiple enterprise metrics; conservative estimate of more than $17M realized primarily through cycle-time reduction.
SprinteLearning Developer
Feb. 2002 - Jan. 2007Overland Park, KSAs an eLearning Developer with Sprint, I utilized my diverse set of skills and my education to provide oversight of learning and development needs including instructional design, training, e-learning, and design and delivery of training programs. I also deployed updates, conducted courseware audits, and analyzed ROI, LOE, and analyzed prospective tools and applications. I delivered innovative new hire training programs focused on creating efficient, engaging training platforms, fostering an employee driven learning and development platform. Some highlights of my experience in this role include… • Led a team of 10 multimedia developers to create a large multi-curriculum, web-based new hire coursework system deployed to Customer Care Agents across the globe; replaced instructor-led training and reduced training time by two weeks; increasing ROI and contributing to 3rd place ranking in Training Magazine’s Top 100 Training Sites for 2003. • Consulted with instructional designers, graphics artists, SMEs and other developers to cultivate course work to develop necessary behavior skills in management and leadership teams; evaluated programs to analyze success and identify opportunities, making adjustments and resolving issues. • Spearheaded efforts for the next generation of large-scale courseware development and deployment at Sprint (SUDS, Sprint University Development System); engine-based system populated by XML.
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