Bernard Edison Rabi

BPO Trainer and Operations Supervisor @iQor Philippines

Call CenterCustomer Support RepresentativeCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer ServiceChat SupportLive ChatCustomer Care Specialist

Results-driven professional with 7+ years of experience in the BPO industry, specializing in customer care, technical support, and training. Currently a product-specific trainer for a leading US telecom company, equipping teams to deliver exceptional service. Skilled in troubleshooting, process optimization, and cross-functional collaboration to enhance efficiency and customer satisfaction. Adept at bridging technical solutions with customer needs to drive service excellence

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