Joenar Soliman is an accomplished Senior Operations Manager with over 16 years of experience in the BPO industry. Known for his strategic leadership, process optimization expertise, and people-centric approach,
Joenar has consistently driven operational excellence and team performance. Passionate about creating respectful and empowering workplace cultures, he continues to advocate for integrity, accountability, and growth at every level of the organization.More...
Jan Xylah Castro
Team Leader@iQor Philippines
Verified
Professional Summary
Customer Service Specialist and Team Managing Executive with 10 years of experience leading teams in driving organizational growth and revenue. Enthusiastic and ambitious with widespread transferable skills in management, sales and operations. Organized and diligent professional, drawing upon years of experience in team management to contribute to smooth and productive operations. Collaborate functionally across organizational levels to build consensus, benchmark achievement, and troubleshoot emerging issues.More...
Froilan Canillo
Customer Service Representative@iQor Philippines
Verified
Froilan Canillo is a dedicated Customer Service Representative at iQor Philippines, where he excels in providing exceptional support and solutions to clients. With over three years of experience in customer service, Froilan is known for his keen problem-solving skills and ability to foster positive client relationships. He is passionate about enhancing customer experiences and is committed to continuous learning and personal growth. Outside of work, Froilan enjoys long walks and photography, capturing the beauty of nature through his lens.More...
John Earl Stephen Moran
Customer Support Specialist
Verified
I have over 7 years of experience in customer service, technical support, and customer success, working with both startups and established companies. I’ve led support teams, handled complex customer issues, and helped improve processes to boost satisfaction and retention. In past roles, I’ve trained and managed a team of 14 support reps, contributed to reducing churn, and helped increase customer lifetime value. I’ve worked across multiple channels—phone, chat, email—and I’m confident using tools like Zendesk, CRMs, and other support platforms. Overall, I love helping people, solving problems, and finding ways to make things run more smoothly.More...