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Work Background
Orange Business ServicesTechnical Project Manager
Jul. 2022
LINKBYNETProject Manager
Dec. 2020 - Jun. 2022
Mauritius TelecomJunior Network Engineer
Jun. 2019 - Nov. 2020
Mauritius TelecomTrainee Network Engineer
Jul. 2017 - Jun. 2019Port Louis
Orange Business ServicesVideo Service Implementation Specialist
Jul. 2016 - Jun. 2017The Orange Business Services Video Implementation team is responsible for the provisioning of as well as maintaining a high quality video collaboration solution to all its users. • Primarily, my responsibilities revolved around the configuration of video solutions/infrastructure for Cisco, Polycom and Huawei endpoints. • Being in Build team, I was also responsible to hand over projects to Support Team and perform remote Acceptance Test which involves quality checks like packet loss, jitter, latency and ensuring remote connection for troubleshooting, in addition to, verifying the validity of Contractual tendering. • The verification of all configuration parameters for organisation, endpoints, trunks, dial patterns and rights formed part of my daily tasks as well as ensuring that the expected Customer Experience was achieved. • Change Management was also a fundamental aspect of my work whereby I had to coordinate and manage minor/major changes while ensuring that the proper Change Management Process was followed.
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