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Work Background
Holy Smoke Inc.Office Manager
Aug. 2022 - Oct. 2023Yreka, California, United StatesProfessional roles include office management, operations management, customer service representative, customer service manager, warehouse management, purchasing, project management, and certified chimney professional.
T-MobileMobile expert
Jan. 2021 - Feb. 2022Yreka, California, United StatesIn this role, I was pivotal in launching T-Mobile's presence in Yreka's rural market. My focus was on introducing T-Mobile’s technology to a community with unique needs, ensuring they received tailored mobile solutions. I actively engaged with customers to provide expert advice on devices and plans suitable for rural connectivity challenges. My contributions were crucial in building strong customer relationships, enhancing brand awareness, and establishing T-Mobile as a trusted local service provider. Additionally, I collaborated with the team to maintain high operational standards and foster a welcoming, informative store environment
Barton Memorial HospitalRehab Aide
May. 2017 - Dec. 2019South Lake Tahoe, CA
Mind Body Physical Therapy & Wellness Physical Therapy Aide & Front Office
Sep. 2016 - May. 2017South Lake Tahoe, CAGuide patient's through their flowsheet of rehabilitative exercises using proper form(Land & Aqua therapy). Demonstrate new exercises to patient's displaying and explaining proper form. Insure that patient's maintain proper form throughout the exercise regimen, and report back to PT/PTA. Fills in as receptionist(as needed) in getting patients registered to the system, checked in and scheduling follow-up appointments. Verifies insurance eligibility and benefits. Assisted during the on-boarding of a second location, and transition of EMR's. Assisted in the on-boarding of a new billing system.
Mayers Memorial HospitalActivities Coordinator/ Clerical Assistant to Nursing
Jan. 2016 - Sep. 2016Fall River Mills/ McArthur, CAAs an activities coordinator I work with residents and patients to design a personal care plan tailored to their lifestyle and interests. It is our goal that they maintain current level of function, independence, and socialization. I assist nursing in feeding at mealtimes for residents that require assistance to enjoy meals. I assist residents to and from activities of their interest. I run activity programs, and develop activity calendars. I also work with the rest of our interdepartmental care team in routinely meeting to coordinate and develop innovative care plans and interventions. I assist nursing across the board in developing excel spreadsheets, reports, and other various data maintenance tools to accurately comply with reporting expectations. I handle the subsequent data entry monthly after nursing has compiled the clinical information.
Mayers Memorial Hospital DistrictPhysical Therapy Aide
Mar. 2015 - Jan. 2016Fall River Mills, CAGuide patient's through their flowsheet of rehabilitative exercises using proper form. Demonstrate new exercises to patient's displaying and explaining proper form. Insure that patient's maintain proper form throughout the exercise regimen, and report back to PT/PTA. Assist resident's of long-term care or acute care to and from appointments. Assist receptionist in getting patients checked in and scheduling follow-up appointments.
InterMountain Physical Therapy & FitnessFront Desk & Marketing/ Patient Relations
Feb. 2014 - Feb. 2015Burney, CAFront desk, reception, processing of & management of patient referrals, new patient contact management and relationship building, marketing program to connect to potential new and past clients, development of direct access education to our community.
Realty Executives- Cory Meyer Home Selling TeamTransaction Coordinator & Customer Service Director
Jul. 2013 - Jan. 2014Redding, California Area
People's Choice BrokersMarketing & Transaction Coordinator
Aug. 2012 - Jul. 2013Chico, California Area
Hearthside HustleFounder | Business Consultant | Vendor Liaison | Trades Advocate
Apr. 2012Specializing in the chimney and hearth industry within the Trades Services sector, my role at Hearthside Hustle LLC leverages deep expertise in workflow process development and implementation. A key aspect of my specialization is my extensive knowledge and experience with the ServiceTitan CRM system, which is instrumental in optimizing operations for our clients. My focus is on empowering Trades Services companies to enhance the efficiency of their office and warehouse teams. This is achieved through tailored strategies that incorporate the advanced features of ServiceTitan, ensuring seamless integration into existing processes. My approach includes a thorough analysis of current workflows, identifying areas where ServiceTitan can bring significant improvements in customer service and operational management. In addition to developing and implementing these optimized processes, I provide ongoing training and support, ensuring that teams are fully equipped to utilize the ServiceTitan platform to its fullest potential. This not only streamlines their operations but also enhances data-driven decision-making, customer engagement, and overall business performance. With my background in marketing, business analysis, and brand strategy, combined with a robust understanding of ServiceTitan, Hearthside Hustle LLC offers a comprehensive service package to trades services businesses. This unique blend of skills ensures that my clients in the trades services and chimney and hearth industry are well-positioned to thrive in a competitive market, with streamlined operations and a skilled, knowledgeable team.
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