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Work Background
Senior CX Designer
Contact Energy LtdSenior CX Designer
Nov. 2020New ZealandCX Lead on product and service design projects. An opportunity to back up CX leadership and strategic capability with recent 'time on the tools' HCD and delivery experience.
CX Leadership | Digital Strategist | Consultant
Kaha ConsultancyCX Leadership | Digital Strategist | Consultant
Jul. 2014 - Nov. 2020Sydney, New South Wales, AustraliaTeam leadership/director. CX strategy, service design, digital enablement, product development, customer lifecycle, research projects. Private enterprise, social reform, government and finance. Engagements with: - IACT - Westpac AU - Sydney Water - BNZ - Dept Finance Service & Innovation (NSW) - Transport for NSW - Service NSW
Senior Manager, Business Development & Strategy (Mobile)
WestpacSenior Manager, Business Development & Strategy (Mobile)
Apr. 2013 - Jul. 2014Channel strategy and business development for multiple banking brands under the AFS umbrella. Assessing how digital innovation and mobility can act as a conduit to customer and revenue growth.
General Manager
OA AgencyGeneral Manager
Apr. 2012 - Apr. 2013Digital agency providing web and e-commerce development, UX, digital marketing. Operational management, agency & team leadership, strategic planning.
Head of Production | Digital Marketing
Short term contractsHead of Production | Digital Marketing
May. 2011 - Apr. 2012Short-term contracts post AU relocation Digital consultancy and campaign production lead. eCommerce, search marketing, social media strategy, marketing comms.
Head of Product
Yellow Pages GroupHead of Product
Jun. 2010 - May. 2011Leading digital product team as part of business transformation programme, migrating Yellow from print to a digital agency.
Director
this side up web and print mediaDirector
May. 2008 - Jun. 2010Business leadership. Operational management. Developed from the ground up to become a successful boutique agency specialising in digital consultancy, marketing, print media and comms.
Manager Online Experience
WestpacManager Online Experience
Mar. 2007 - May. 2008Online customer experience, digital marketing and customer campaign activity. Part of the eBusiness department, responsible for channel development and management of public-facing websites for Westpac New Zealand.
General Manager
View AucklandGeneral Manager
Mar. 2005 - Mar. 2007A hyper-local and performing arts website established and launched in 2005. Editor and General Manager. Operational management, team leadership, strategic planning.
Web Editor & Marketing Communications Manager
NZAAWeb Editor & Marketing Communications Manager
Feb. 2004 - Mar. 2005Website management, content strategy, marketing campaigns and comms.

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CX Designer: Elevating User Experience
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