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Work Background
Gainwell TechnologiesSr Program Manager, Enterprise Growth
Dec. 2025 - Mar. 2026United StatesLeveraged prior experience with software testing that enabled teams to resolve issues and complete integrated testing with trading partners as part of a system implementation.
• Created a playbook for software testing focused on integration with health care delivery trading partners.
Athena AllianceMember
Jul. 2025Los Angeles, California, United StatesAthena Alliance is a membership organization that propels women leaders to build impact: at the C suite, in the boardroom, as an investor, as an entrepreneur. Athena is a supportive community of thousands helping each other rise, supported by a dedicated member success team that makes meaningful warm connections, orchestrates in-person meet-ups, and hosts weekly expert-led live salons and peer groups. Athena offers a robust content library with self-guided learning paths, 1:1 coaching with world-class executive and board-level coaches, and connections to executive and board opportunities.
Athena members generally have 20+ years of incredible work behind them and see another 20+ years ahead of them. We are not a single career, or a job title. We are a portfolio of impact.
Blue Shield of CaliforniaDirector, Business Process Management
Oct. 2024 - Sep. 2025United StatesDirected enterprise-wide initiatives that drive operational agility, process excellence, and strategic alignment with focus on enabling transformation through structured frameworks, data-informed decision-making, and deep commitment to cross-functional collaboration.
• Led enterprise implementation and maturation of agile methodologies and frameworks within the organization including managing change management, communication mediums, and learning platforms.
• Championed agile adoption, training, and maturity across the enterprise.
• Implemented framework for virtual teams to create visibility/accountability delivering on enterprise AI strategy.
• Collaborated on integration and optimization of AI capabilities to support agile development.
City of OxnardBusiness Engagement Consultant
Nov. 2023 - Sep. 2024Created a framework of standardized practices, processes, templates and tools to support IT teams tasked with
IT project/program management, managing incidents/service requests and Business Relationship Management (BRM).
• Generated project related templates and workflows to support all phases of project/program management.
• Authored training documentation on Project Management Practices including project intake/governance templates and workflows.
• Designed a Business Relationship Management (BRM) charter, intake template and dashboard as well as templates for managing change in project implementation ensuring timely/consistent communication to stakeholders.
• Established and cultivated relationships with City Department Heads to introduce BRM and project/program management to support their IT initiatives.
• Implemented a cloud-based ticketing system to manage incidents and service requests that reduced technical debt.
• Authored technical training manuals used to train technicians on a new ticketing and asset management system.
• Identified and engaged Change Champions within city departments to evangelize adoption of IT initiatives.
Centene CorporationDirector, IT - Agile Transformation Leader
Mar. 2021 - Jun. 2023Removed roadblocks and empowered my team to deliver value-driven outcomes, cultivated agile mindsets,
and collaborated across teams to mature agile practices.
• Created and maintained a process to intake and prioritize large cross-functional initiatives that was adopted by multiple product teams.
• Created a new-hire on-boarding process and a SharePoint site to facilitate on-boarding of new scrum masters and release train engineers, including a Learning Library.
• Created career pathing, coaching and mentoring programs for scrum masters and release train engineers.
• Authored and collaborated on a framework for building 'company culture' as a product which led to an increase in employee pulse survey results.
• Led/facilitated Agile Community of Practice (CoP).
Centene CorporationDirector, IT - Product Manager/Owner
Sep. 2018 - Dec. 2022Oversaw identifying business value and prioritizing customer needs and business objectives for a core system
including enrollment, billing, capitation, broker, provider, pricing, claims and sales tools.
• Estimated annual budget > $12M to drive prioritization of development work with highest business value.
• Created monthly and quarterly dashboards and roadmaps and facilitated monthly meetings with executive leadership and other stakeholders to align programs and projects to meet strategic objectives.
• Facilitated quarterly planning events to update roadmaps and prioritize work for seven development teams.
• Enhanced the intake and prioritization process for new work that increased visibility for stakeholders and allowed for an automated dashboard of the key metrics.
• Significantly reduced highest priority incident tickets (Sev 1/Sev 2) and maintained 99.9% system up-time by enhancing the defect resolution process during testing.
Centene CorporationDirector, IT - Business Relationship Management
Mar. 2016 - Sep. 2018Established and cultivated executive-level business relationships for 6 - 9 Health Plans by collaborating with and advocating for the Plans to understand their strategic direction, business outcomes and priorities.
• Leveraged data analytics and industry trends to shape business demand and optimize value driven initiatives.
• Increased Health Plan customer satisfaction with IT by 25% over 2 years.
• Authored monthly communication for Claims and Provider capabilities published and reviewed with health plans.
• Removed roadblocks for health plans to facilitate re-procurement or procurement of lines of business for that state which resulted in maintaining contractual and regulatory compliance.
• Championed improving healthcare delivery focused on quality initiatives (HEDIS, Medicare STARS) and member satisfaction.
Health NetDirector, IT Solutions
Jul. 2013 - Mar. 2016Oversaw strategic planning and management of business engagement services, solutioning and project/program implementations. Provided technology consultation to executives/business teams to resolve critical business problems, defining business processes, researching, and enabling technology and capabilities based on customer requirements.
• Implemented approximately 60 new enterprise products (Medicare, Medicaid, ACA, Employer Driven) and product enhancements across a wide variety of applications.
• Functioned as SOX Audit Control Owner for IT PMO with 100% pass rate.
• Authored and collaborated on blueprinting, value stream mapping and organizational change management as part of the delivery process to support enterprise program and project management.
• Acquired proficiency as a Testing Director overseeing all enterprise releases which involved automating testing and coordination of all UAT activities for over 300 small to large projects and several system migrations.
Self-employed
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