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Work Background
WOW Beauty and Barber LoungeCEO
Jan. 2021• Spearheaded the establishment and ongoing operations of WOW Beauty and Barber Lounge, demonstrating strong leadership and strategic decision-making skills.
• Expertly managed all aspects of procurement, ensuring the acquisition of high-quality products and services while maintaining cost-effectiveness and adherence to budgetary constraints.
• Successfully navigated the complex process of obtaining necessary permits and licenses, collaborating effectively with city officials to ensure full compliance with all relevant regulations.
• Provided exceptional oversight and guidance to contractors, fostering a productive and efficient working environment consistently delivering outstanding results.
Fidelity InvestmentsVice President of Digital Transformation
Jan. 2019 - Jan. 2021Dallas-Fort Worth MetroplexActively administered high-profile budgets and metrics within the digital workplace. Served as the primary point of contact and communicator for digital workplace rollouts, covering all success factors. Established Strategic and Stakeholder Councils for comprehensive communication and key decision-making related to deploying Digital Workplace Tools.
• Optimized business growth by aligning strategic vision and planning with corporate objectives and goals.
• Enhanced associate experiences by managing and monitoring the details of digital workplace modernization and collaboration tools and techniques.
• Secured an annual budget of $25M by leading a team of 350 members across national and international levels.
Fidelity InvestmentsVice President Service Experience and Insights
Jan. 2018 - Jan. 2019Dallas-Fort Worth MetroplexOversaw various facets of IT Service Management, Asset/Software Management, Event Management, and Data Governance for both on-premises and cloud applications. Leveraged JIRA and Confluence for managing high-profile portfolio metrics, including KPIs and SLAs. Served as a technology representative and executive sponsor for numerous employee resource groups.
• Inspired and guided 120 cross-functional international teams.
• Led Telemetry and Data Insights, employing technologies like ELK, Splunk, and DataDog.
• Oversaw resource targets, TCO, hiring management, strategic IT vision, and vendor management, among other responsibilities.
Fidelity InvestmentsVice President Web & Data Services
Jan. 2013 - Jan. 2018Dallas-Fort Worth MetroplexOversaw diverse teams, including Service Delivery, Engineering, Web Services, and Business Intelligence. Implemented Agile methodologies across all teams to enhance communication. Collaborated with global teams to transfer all service ownership to India. Served on the Service Excellence team, focusing on custom and bundled services. Introduced various open-source solutions to address commercial vendor issues and promote best practices.
• Enhanced the skill sets of diverse teams at national and international levels, managing work delegation, training, and scheduling to optimize operations.
• Managed various departments' headcount, budgeting, strategic vision, and long-term planning.
Fidelity InvestmentsDirector Web Services
Jan. 2010 - Jan. 2013Dallas-Fort Worth MetroplexDirected all strategic planning for the Service Delivery Team, including providing Level 1 and Level 2 support for Web Services, Application Services, Change, Problem, and Content Management. Collaborated with various vendor teams to escalate points to senior leadership when necessary. Identified and resolved complex issues through effective decision-making.
• Managed all strategic planning for the Service Delivery Team, delivering Level 1, 2, and 3 support for Web Services, Application Services, and Change, Problem, and Content Management across 10K Development, Test, Production, Cloud, and Disaster Recovery Environments.
• Collaborated directly with numerous vendor teams to escalate issues to senior leadership.
Fidelity InvestmentsSenior Operating Systems Manager, Consultant Systems Programmer
Jan. 1999 - Jan. 2010Dallas-Fort Worth Metroplex• Managed Service Delivery teams and providing L1 & L2 support for Web Services, Application Services.
• Vendor collaboration and escalation point for Fidelity senior management.
• Problem and incident resolution and reporting.
• Middleware programmer for Fidelity online technologies
• MQSeries subject matter expert for gateway between Distributed Systems and the Mainframe.
Fidelity InvestmentsMainframe Operator
Jan. 1993 - Jan. 1999Dallas-Fort Worth Metroplex• Trained and executed Mainframe IPLs during tech window.
• Trained US day-shift staff and management on problem resolution and escalation.
• Tape library and print operations experience.
US ArmySupply & Administrative Specialist
Jan. 1984 - Jan. 1988Dallas-Fort Worth Metroplex• Managed and accounted for Reserve Unit supply. • Served both domestically and internationally.
• Administration and postal trained for units supported.
• Served domestically and internationally.
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