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Network Power<100 people
Roles
💸66%
Marketing
🧨66%
Consulting
🧮66%
Education
Geos
🇬🇧33%
United Kingdom
🇮🇳33%
India
Work Background
Tata Consultancy ServicesHuman Resources Information System Analyst
Jan. 2024Thane, Maharashtra, India• Collaborating with a major provider of insurance and casualty services and working as a Business continuity Program (BCP) spoc. • Moving through the Leave of Absence procedure (LOA) and Client Management level(CML). • Working on biweekly Payroll processing including pre payroll, payroll and post Payroll. • Closely collaborated with benefit providers while on prolonged leave to ensure precise coverage status for workers who are on vacation. • Took part in cross-functional teams to address personnel-related issues leaves and enhance general procedures. • Simplified the leave application procedure to improve efficiency, which resulted in shorter time spent processing. • Kept abreast of developments in state and federal legislation pertaining to when an employee departs, guaranteeing constant compliance across the board. • Ensured timely and complete completion of all necessary documentation for leave requests and performed comprehensive audits of leave records to guarantee accuracy and compliance with business policies and regulations. • Developed thorough training materials to instruct HR personnel on managing leaves of absence precisely and effectively. • Worked together with the payroll team to guarantee precise tracking of paid time off equilibriums when on leave. • Oversaw coordination activities for the return to work, effectively reintegrating workers returning to their jobs after prolonged leaves of absence. • Maintained LOA compliance to reduce organization's possible legal risk and handling 85000+ ee payroll. • Speaking with the provider regarding the benefits that employees obtain payment on schedule.
WiproHuman Resource Associate.
Sep. 2022 - Jan. 2024Airoli• Created a thorough onboarding procedure that gives new hires vital resources for job information, an overview of benefits, and payroll. • Procedures Encouraged positive dialogue and efficiency by taking as a point of contact for staff members from different departments and management. • Maintain SLAs and client deadline timelines in mind. • Supervised the payroll of over 25,000 employees. • Worked with two of the most prominent clients while maintaining client relations. • Working on biweekly, and monthly end to end payroll processing including pre payroll, payroll and post Payroll. • Ensuring that team members and clients are present. creating the necessary implementation policies for implementation. • Developed training programs, trained new hires in accordance with those plans, and allowed, they are familiar with the Department of Procedures' SOPs. • Maintained client's leave status file (LSF). • Ensuring compliance and assessing the worker's overall performance and giving them the Knowledge and PKT tests at regular intervals. • Examining the performance of the staff members. • Considering employee input for training and making any adjustments in line with the training schedules. • Created and produced a range of reports to confirm HR compliance.
TeleperformanceCustomer Service Representative
Jun. 2021 - Oct. 2021Indore, Madhya Pradesh, India• Managed incoming and outgoing calls, dealt with customer relations, onboarded new hires, offered tokens of apology, helped with returns and problems, and upheld client happiness. • Promptly addressed client grievances while upholding professional demeanor. • Assisted in respond to consumer questions about orders, product details, and billing problems, exchanges and refunds, and more. kept precise records of customer communications, transactions, and remarks are stored in the database. • Made sure that every client inquiry was responded to promptly and expertly. • Over 50 customer encounters a day are managed; to guarantee customer satisfaction and retention, provide thorough, individualized, kind, and courteous service. • When necessary, provided a token of apology (TOA) in customer circumstances. • Assisted with troubleshooting and helped get the device back goods if the goods fell short of the expectations. • Maintained a 95% CSAT to gauge customer happiness, which was required to be fulfilled
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