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Work Background
LincareOperations Training Manager
Jun. 2020 - Apr. 2023Project Manager and team leader for the operations training team, delivering high quality trainings for operational employees. Oversee continued development of operational training initiatives. Selected Contributions: • Successful development and implementation of a New Hire Training program, standardizing new hire on-boarding and continued support per position. • Development and maintenance of strategic relationships for the development and ongoing support for the launch of multiple special company initiatives and their respective trainings. • Partnership with 3rd party companies to design/deliver training solutions that align with the organization’s developing needs.
Lincare Holdings, IncDistrict Manager
Jun. 2018 - Jun. 2020Oversee sales, staffing, and operations of 7 area locations with 75-100 team members, including P&L responsibility. Lead and develop dynamic sales team to drive sales and operational initiatives. Selected Contributions: • Achieved significant reductions in lost revenue through implementation of policies to ensure insurance coverage for services provided and timely collection of funds from self-pay patients. • Implemented process improvements which optimized productivity while decreasing operating costs, maximizing revenue and growth • Developed and launched new, ongoing sales training, giving sales representatives tools needed to achieve individual and team targets.
Sleepcair Inc., Lincare Holdings.Center Manager
Mar. 2017 - Jul. 2018Lenexa,KSLed and managed daily operations while supervising staff of 25-30 members. Maintained accountability for growth and profitability of the center as well as staff development and process management. Selected Contributions: • Met or exceeded key performance indicators (KPIs) in safety, quality, business growth, and productivity by focusing clinical and sales staff on delivery of excellence in customer service. • Administered budget and managed inventory/purchasing, controlling costs, reducing lost revenue, and promoting best practices in equipment management. • Recognized for sales achievements in MDINR product line, ranking 3rd in nation for sales growth.
Lincare Holdings, IncCenter Manager
Jan. 2013 - Mar. 2017Topeka, Kansas AreaDirected team of 6-10 staff members and managed sales representatives. Oversaw day-to-day operations including sales, customer service, clinical, and delivery. Selected Contributions: • Worked with sales team to conduct calls on referral sources such as doctors and administrators, developing strong relationships to positively impact revenue goals. • Managed clinical staff to deliver high-quality services with a strong focus on patient satisfaction, helping improve patient quality outcomes. • Ensured safe delivery of medical equipment to patients through utilization of best practices in delivery and route management. • Received sales award for growth of oxygen product line, achieving top ranking in region.
Stormont Vail HealthRegistered Respiratory Therapist
May. 2009 - Jan. 2013Topeka, Kansas AreaAdministered respiratory therapies to patients with pulmonary function disorders. Educated patients and family members regarding diagnosis, prevention, and treatments. Selected Contributions: • Collaborated with interdisciplinary care team to develop respiratory therapy treatment plans, monitoring and updating patient’s respiratory status. • Conducted pulmonary function tests and evaluated specific symptoms and difficulties, assessing and interpreting results.
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