Universal English CollegeInternational Admissions Officer
Oct. 2022 - Mar. 2025Sydney, New South Wales, Australia- Process Management & Data Handling: maintain accurate database records in CRM systems and Excel spreadsheets, process student applications, update enrollment details, and ensure all required documentation meets college and course entry requirements.
- Student & Agent Support: send enrollment documents to agents and students, prepare letters of offer and eCoEs, assist with deferments and cancellations, and provide professional, friendly, and efficient customer service throughout the enrollment process.
- Compliance & Coordination: record application updates in PRISMS and internal systems, collaborate with staff on accommodation, OSHC, and English testing, and ensure seamless compliance with enrollment policies.
- Reporting & Team Communication: prepare weekly management reports, actively participate in team meetings, and coordinate with different departments to optimize enrollment procedures and student support.