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Work Background
MTNManager, CVM Campaign Managment
Mar. 2024Assist in defining business requirements for CVM development projects, including campaign management, channel capabilities and integration. Manage outbound and inbound customer contact campaigns. Implement customer contact policies and plans in line with MTN consumer strategies and measure effects and report results to related departments. • Coordinated the development and maintenance of geospatial data for customer campaigns, ensuring data accuracy and quality.
DDL LimitedConsultant Smart Home Automation
Sep. 2021Lagos, Lagos State, NigeriaSmart Home Automation Project Management: Led the design and implementation of smart home automation systems for residential clients, encompassing lighting, heating, air conditioning, and security systems. Managed project lifecycle from initial client assessment to system deployment. Client Needs Assessment & Planning: Conducted comprehensive on-site evaluations to determine clients' specific needs and preferences, ensuring tailored project planning. Cost Estimation & Plan Development: Developed detailed automation plans and provided accurate cost estimates, aligning project scope with client budgets and expectations. System Installation & Configuration: Oversaw the installation and configuration of automation systems, ensuring adherence to project timelines and quality standards. Client Training & Support: Provided essential training to clients on system usage and offered ongoing support and maintenance for installed systems. Energy Efficiency Integration: Spearheaded the deployment of Smart inverter systems integrated into smart homes, focusing on enhancing energy efficiency and sustainability.
Cloud Interactive Platforms Limited.Consultant
Jun. 2021
MTNAnalyst, CVM, Product Owner
Jan. 2017 - Mar. 2024• Managed end-to-end project lifecycle as Scrum Product Owner: Contributed to a 20% revenue growth by effectively managing projects and aligning product development with customer needs and business goals. • Facilitated project management as a Project Manager: Interfaced with the IT team in configuring Products and CVM offers, leading to a 25% increase in customer adoption. Demonstrated strong project management skills in coordinating cross-functional teams and ensuring timely delivery of project objectives. • Utilized SQL for data analysis as a Business Analyst: Extracted valuable insights and presented customer data to stakeholders, identifying untapped market opportunities. Skilled in translating complex data into actionable business strategies. • Designed and implemented a campaign recommendation engine: Leveraged SQL to analyze usage and revenue patterns for over 60 million customers, enhancing targeted marketing efforts. • Collaborated with proposition owners as a Product Manager: Modified campaigns based on market feedback and adopted BTL Channels for maximum ROI. Demonstrated expertise in product lifecycle management and market adaptation. • Managed CVM Voice, Data, VAS, and Data campaigns as a Product Owner: Implemented targeted customer segmentation strategies, boosting engagement by 15%. Showcased proficiency in understanding customer needs and tailoring product offerings. • Facilitated project management on the first inbound platform in Nigeria as a Project Manager: Played a pivotal role in achieving over 40% data adoption by customers and a significant increase in data revenue. Demonstrated exceptional ability to manage large-scale, impactful projects.
MTNProduct Development Analyst - Loyalty and Campaign
Oct. 2015 - Jan. 2017Ikoyi LagosIn my role at MTN, I championed the development and execution of CLM campaigns and promotions, achieving a 15% uptick in customer engagement. Managing various products and services, I led a team across multiple verticals to streamline campaign launches and boost customer satisfaction. My collaboration with internal and external stakeholders optimized timelines, and data-driven approaches drove innovative product campaigns, increasing monthly recurring revenue. Market analysis, paired with my commitment to constant optimization, saw a 10% market share growth and increased campaign conversion rates.
MTN NigeriaLearning And Development Specialist, Instructional Designer/Trainer
Oct. 2012 - Oct. 2015Ikoyi LagosLeading MTN's learning and development sector, I implemented training programs that boosted operational effectiveness by 15%. - Managed project timelines and deliverables for business operations training interventions. - Conducted Technical Learning ICT training and Enterprise Solutions product training. - Facilitated training evaluation procedures using Kirkpatrick methodology, resulting in a 20% improvement in training effectiveness. - Led the deployment and management of the company's Learning Management System, coordinating cross-functional teams and ensuring timely, within-budget delivery. - My commitment extended to assessing employee skills, overseeing competency mapping for 400+ personnel, ensuring optimum resource utilization, and streamlining business processes. - Coordinating innovative learning programs, I positively impacted employee satisfaction and reduced turnover.
MTN NigeriaIntructional Design/Product Integration
Jun. 2011 - Sep. 2012CR Systems and Processes Unit• Spearheaded the Research unit of the Systems and Processes department at MTN Nigeria, ensuring adherence to defined policies, procedures, and quality standards for product launches within the department. • Conducted thorough User Acceptance Testing (UAT) for new products, identifying and resolving potential issues prior to launch, ensuring a smooth and error-free user experience. • Supported end-to-end product development, conducting research and evaluation to identify innovative offerings that positively impacted the business, such as the successful introduction of QR codes to banners. • Developed engaging Computer-Based Training (CBT) materials, including flash presentations, to equip employees with essential knowledge and skills, contributing to enhanced performance and productivity.
MTN NigeriaCustomer Service Professional
Oct. 2008 - Jul. 2011Nigeria• Resolved diverse technical issues related to smartphones, including Blackberry and Android devices, ensuring prompt resolution and customer satisfaction. • Provided expert support and resolved customer queries regarding Enterprise solutions, specifically MTN Hynet, effectively addressing concerns and enhancing customer experience. • Identified and addressed customer needs, effectively linking them to suitable solutions and introducing value-added benefits. • Played a vital role in User Acceptance Testing (UAT) activities, ensuring the successful implementation and functionality of new systems, Products and services. • Informed customers of promotions and special offers to increase sales. • Followed up with customers to offer additional support and check resolution satisfaction.
National Youth Service corpsSupervisor
Jan. 2007 - Feb. 2008Jalingo, Taraba StateCeltel Every Dealer Survey Project (EDS) for Jalingo and Wukari Taraba State. Mapped out Jalingo township and Wukari. Mapped the towns into clusters for field agents to
Edges Georaphic information SystemsIndustrial Trainee
Mar. 2005 - Sep. 2005Abujacarried out Perimeter Surveys and contour mappings within Abuja.
Speednet Cyber CafeSystems Engineer
Apr. 2004 - Nov. 2006MinnaSpeednet Cybercafe Minna. Carried out System Maintenance and networking
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