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Work Background
Highline Public SchoolsAdministrative Assistant
Oct. 2022Burien, Washington, United States*Represent the department by providing exceptional customer service to internal and external customers. *Responsible for timely completion of tasks related to potential new employees. *Scheduling interviews, conducting reference checks, and file maintenance. *Assists AP daily by processing and coding invoices. *Maintain inventory of office supplies, and order supplies as needed, and edit management presentation utilizing PowerPoint.
Salesforce (Formerly Tableau Software)Associate Technical Support Operations Analyst
Apr. 2020 - Apr. 2022Greater Seattle AreaResumed previous duties as a Technical Support Operations Lead on a day-to-day basis. Tracked the incoming case queue and modified cases per information received from the customer, including updating with engineering status and informing the engineering team on case status. Actively engaged and interacted with all internal divisions. *Implemented a new notification to immediately alert when customers sent in email files via Egnyte for various cases. Rapidly reviewed emails to match file with the appropriate case and contacted the case owner for follow up within one hour. *Created a view for each queue due to cases being submitted into queue without the proper information needed to route them correctly. Audited each case to ensure the right contact was added and all product/details were accurate. Results included cases being reviewed and updated as necessary and placed into the appropriate team’s queue in a timely manner, slashing customer wait time.
Tableau SoftwareTechnical Support Operations Lead
Jan. 2015 - Apr. 2020Greater Seattle AreaCompleted previous job tasks as a Technical Support Operations Assistant and supported department administrative functions, consisting of expense tracking, travel arrangements, and meeting coordination. *Scheduled complex interviews for the new Management and Team Lead roles opening in the Technical Support unit. Successfully juggled manager calendars, busy conference rooms, and candidate schedules paying careful attention to different time zones. *Developed a routine to ensure cases were assigned properly due to customers requesting Upgrade Assistance. Assigned and tracked cases per region carefully and distributed the cases across the weeks to prevent weekly duplicates. Contributed to a great relationship with the Customer Solutions teams and guaranteed that customers received timely Upgrade Assistance. *Researched new and different restaurants for the team to sample for meetings or celebrations where food was requested. Included all dietary restrictions within an allocated budget and discovered exciting food options to the team’s delight.
Tableau SoftwareTechnical Support Operations Assistant
May. 2013 - Jan. 2015Greater Seattle AreaAssisted managerial, engineering, and admin support staff to continuously improve efficiency, correspondence, and team morale. Prioritized assignments ensuring all tasks were finalized with high quality and by all deadlines. *Downloaded data from clientele and organized catering initiatives for both team meetings and events. Expedited special assignments and projects as required. *Assisted the Technical Support department's Vice President by scheduling and coordinating meetings, preparing PowerPoint presentations, and completing expense reports.
Integra TelecomAdministrative Assistant II
Jan. 2011 - May. 2013Renton, WAContinued Receptionist/Administrative Assistant I tasks after earning a promotion to a level 2 Administrative Assistant. Supervised front desk staff and managed travel arrangements for the VP of Sales, VP of direct reports, and Washington Market on a monthly basis. Coordinated all catering needs for meetings and approved weekly supply orders. *Served as the designated contact for new and current vendors, facilities management, maintenance requests, and supply orders. Performed research to locate and replace existing vendors to better suit the company's demands. *Interacted with the facilities management team to answer questions and resolve issues, building strong relationships with all vendors.
Integra TelecomReceptionist/Administrative Assistant I
Mar. 2009 - Jan. 2011Renton, WALed the new hire onboarding process, involving equipment requisition, enabling company access, generating photo badges, and assigning all employee cell phones. Built a sturdy check list to ensure new hire duties were completed within all timelines. *Streamlined Tier 1 cell phone support for over 100 staff members. Processed and coded expense reports on a weekly basis and submitted paperwork to the AP team. Managed an organizational chart for 300+ employees and coordinated both vendor maintenance requests and supply orders. *Routed calls to the appropriate divisions and facilitated a company relocation involving more than 200 team members. Oversaw the packing and labeling of multiple common areas. Implemented new access badges and built a spreadsheet to track personnel extensions. *Received praise from the management team for facilitating a smooth company relocation.
Aerotek Inc (Assigned to Gilead Sciences, Inc)Adminstrative Assistant
Jan. 2008 - Jan. 2009Greater Seattle Area•Prepared domestic, international travel and expense reports for department directors •Ordered and track complex and specific Clinical Research for sites •Coordinated and organize materials for team distribution •Researched information and finding solutions for team members using the internet •Performed daily activities; stocking copiers, fax machines & supplies; mail and fax distribution •Scheduled complex meetings that involved internal and external employees •Ordered and setup catering for meetings
Fred Hutchinson Cancer Research CenterReceptionist
Jan. 2007 - Jan. 2008•Answered multi-line phone system •Assisted in-coming employees with new hire paperwork •Ordered all office supplies and equipment for department of 100+ employees •Greeted visitors and provided information and direction as necessary
IKON Office SolutionsOnsite office specialist
Jan. 2005 - Jan. 2007Seattle WA at Fred Hutchinson•Ran high volume copy machines and performs binding and finishing work. •Ensured fleet of 120 copiers was working properly, checking for quality via daily inspections. Cleared paper jams and informed technicians of specific problems. •Monthly meter reads on 120 + copiers. •Responded to and coordinated all service calls required by customer.
DPI Specialty FoodsSales Associate
Jan. 2003 - Jan. 2005Greater Seattle Area•Developed assigned 16 accounts relative to sales volume, market share, product distribution, space allocation, and customer service •Provided excellent service to assigned accounts; create and maintain goodwill with all customers •Identified opportunities consistent with the objectives, priorities and strategies of assigned customers •Utilized point-of-purchase (POS) materials to stimulate sales •Managed the inventory to minimize out of code product and place orders (via laptop) for next week delivery •Merchandised product sections, maintain and increase shelf facings, clean shelving and rotate product
QwestSales Associate
Jan. 2000 - Jan. 2003Greater Seattle Area•Spoke with current and potential customers via inbound telephone calls. •Explained current sales promotions and solicited sales of new service. •Provided customers with product and service information. •Handled and resolve customer complaints. •Entered customer information. •Processed orders. •Followed up customer calls where necessary.
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Customer Service Specialist Office administration Manager Abstract Artist & Writer @ Howard’s Pools,