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Work Background
Executive Director of Operations
AvisoftExecutive Director of Operations
May. 2024 - Dec. 2024Mohali, Sahibzada Ajit Singh Nagar, Punjab, India
Professional Freelancer
FreelanceProfessional Freelancer
May. 2018IndiaWorking on following projects: • Language Translation [ENG<>HIN, FR>ENG, FR>HIN] • Content Curation [ENG and HIN] • Software Quality
Product Owner - QuarkXPress
Quark Software Inc.Product Owner - QuarkXPress
Aug. 2015 - Jun. 2018QuarkXPress R&D (I) Pvt. Ltd., Chandigarh Area, IndiaAssigned the responsibility of a product owner for QuarkXPress application. Roles and Responsibilities • Competitive analysis of features available in other desktop applications and provide valuable feedback for required use-cases. • Write PBIs as and when needed to serve as a basis for implementation of required use-cases. • Consolidate PBIs and user stories before beginning of new sprints. • Coordinate with PM and R&D teams to provide feedback and inputs on required customer use-cases. • Answer R&D queries regarding required use-case as per customers' perspective. • Prepare test files and test suites specifically required for feature support. • Prepare UI screens or mock-ups as and when needed for the feature being implemented. • Prepare documentation/write-ups explaining implemented features and to provide ideas for new features. • Identify, report and review bugs. • Prepare and present the demo of implemented features. • Interact with customers to answer queries regarding implemented features. Accomplishments • Identified crucial flaws in already implemented color managing capabilities of QuarkXPress. Prepared and submitted a detailed documentation describing flaws and a solution for phase-wise implementation of enhanced CMS (Color Management System). • Analysed and submitted a documentation for enhancing various existing tools and related features. • Researched and provided a demo for PDF accessibility that initiated implementation of its support in QuarkXPress. • Helped in the intuitive implementation of new feature for multi-color gradient fills by providing use-cases, UI screens and related documentations. Owned the complete feature from start to quality release and handled customer queries. • Helped in the implementation of a new tool for creating multi-color gradient fills by providing all required use-cases and tool icon. • Helped in the effective implementation of support for SVG file format which also helped in supporting color fonts in QuarkXPress.
Product Owner - Core Engine
Quark Software Inc.Product Owner - Core Engine
Sep. 2012 - Jul. 2015QuarkXPress R&D (I) Pvt. Ltd., Chandigarh Area, IndiaAssigned the responsibility of product owner for core-graphics and core-layout engine of QuarkXPress. Roles and Responsibilities • Research and analyse PDF file format for supporting its features by graphic engine of QuarkXPress. • Research and analyse XML file format for supporting a structured content by layout engine of QuarkXPress. • Write user stories as and when needed to serve as a basis for implementation of required use-cases. • Prepare test files and test suites specifically required for feature support. • Prepare documentation/write-ups explaining implemented features and to provide ideas for new features. • Coordinate with PM and R&D teams to provide feedback and inputs on required customer use-cases. • Answer R&D queries regarding required use-case as per customers' perspective. • Identify, report and review bugs. • Prepare and present the demo of implemented features. • Analyse & identify customer reported issues and provide feedback. • Analyse bugs reported by other in-house teams and provide feedback to set priority of the issue. Accomplishments • Provided valuable feedback and use-cases for effective support of PDF file format capabilities like - vector shadings/tiling, referenced and embedded fonts, security features, embedded images, transparency, transparency blend modes etc. • Provided use-cases for implementation of support for image effects. • Provided valuable feedback for implementation of support for structured data like - flowing tables, tables having picture cells, styling of structured content, charts, etc. • Provided use-cases for implementation of support for managing colors by graphic engine. • Identified flaw in the support of rendering intents and provided use-cases that resulted in the proper implementation of the feature.
Sr. Team Lead - QA
Quark Software Inc.Sr. Team Lead - QA
Apr. 2010 - Aug. 2012Quark Media House (I) Pvt. Ltd., Chandigarh Area, IndiaPromoted to senior leadership role accountable for maintaining all client-side components of the enterprise product - Quark Publishing Platform and print components of desktop application - QuarkXPress. Roles and Responsibilities • Leading a QA team primarily responsible for owning the quality of print components of QuarkXPress application like - PS and Non-PS printing, PDF and EPS output, Color management, Fonts downloading, Transparency and flattening etc. • Leading a QA team primarily responsible for owning the quality of QPS clients - Connect, XPressXT, CopyDeskXT, Web Hub including InDesign and InCopy plug-ins for different versions. • Task assignments and allocation within team members, team appraisals and performance reviews. • Mentor team members for quality concerns. • Identify and implement process for enhanced execution of quality deliverable. • Interacting and coordinating with remote R&D teams for status update, queries and task planning. • Faculty member for Adobe suite of creative apps. • Prepare test files and test suites specifically required for feature support. • Coordinate with automation test team for writing effective test scripts. • Identify, report and review bugs. • Prepare and present the demo. Accomplishments • Effectively handled various customer queries related to implemented use-case and application behavior. • For enterprise suite, owned the quality of QPS plug-ins for Adobe InDesign and InCopy so that team members could focus on other assigned tasks. • Improved the quality and efficiency of QuarkXPress print team deliverable. • Effectively participated and coordinated with remote R&D teams for QA deliverable.
Team Lead – QA
Quark Software Inc.Team Lead – QA
Apr. 2006 - Mar. 2010Quark Media House (I) Pvt. Ltd., Chandigarh Area, IndiaPromoted to leadership role accountable for maintaining client-side desktop and web components of the enterprise product. Roles and Responsibilities • Leading a QA team primarily responsible for owning the quality of QuarkCopyDesk XT software which connects the text editing capabilities of CopyDesk client to the QPS-Classic environment. • Coaching/mentoring the team for overall effective results. • Task assignments within the team and team appraisals. • Faculty member for Adobe suite of creative apps. • Requirement reviews and provide feedback/inputs or raise queries/concerns to effectively extract the use-cases. • Study/analysis of various standalone client-side features to be effectively handled in a client-server environment. • Review various software documents. • Participated individually, within and across teams during migration of QPS-Classic to new technology that transitioned the software suite for scaling up to big enterprises. • Test and ensure the quality of new addition of web client as a part of enterprise suite. • Prepare test cases, test plans and testing strategies based on publishing workflows. • Coordinate with PM and R&D teams to provide feedback and inputs on required customer use-cases. • Participate within and across teams for different testing cycles - acceptance, structural, regression, exploratory, workflow etc. • Report and review defects. • Present demo within and across teams for implemented features and for overall product capabilities. • Analyse customer issues. Accomplishments • Owned and effectively coordinated the review cycle of various product documentation within and across teams and geographies. • Effective participation in the Beta testing of QPS-7 release at various customer sites overseas. • Owned the quality of first ever introduced web client named as Web Hub. • Prepared a detailed write-up of the newly introduced web client explaining the environment, features, use-cases which became part of the final documentation.
Sr. Engineer II - QA
Quark Software Inc.Sr. Engineer II - QA
Aug. 2004 - Mar. 2006Quark Media House (I) Pvt. Ltd., Chandigarh Area, IndiaAs a senior engineer in quality engineering group of enterprise products, my major engagement includes providing feedback at every stage of STLC, providing inputs for required customer features/use-cases, document and UI reviews thereby ensuring overall quality. Roles and Responsibilities • Test different components of 'QPS-Classic' software solution - a client-server base technology for mid-level publishing enterprises. • Prepare test cases, test plans and testing strategies based on publishing workflows. • Coordinate with PM and R&D teams to provide feedback and inputs on required customer use-cases. • Participate within and across teams for different testing cycles - acceptance, structural, regression, exploratory, workflow and performance. • Participate in testing of software CDs for GM candidate. • Identify and report bugs using bug tracking system. • Review other logged bugs and provide feedback. • Prepare and give presentations/demo within and across teams for implemented features and for overall product capabilities. • Analyse and identify customer reported issues. Accomplishments • Understood the complete workflow of SDLC in a short span of time. • Effectively identified & logged important bugs & feature failures; logged the highest number of bugs in the first year of joining. • Provided valuable inputs regarding workflows & use-cases for publishing environment.
Founding Partner and Production Manager - Digital Operations
Millennium GraphicsFounding Partner and Production Manager - Digital Operations
Aug. 1999 - Jul. 2004New Delhi Area, IndiaSummary Millennium graphics is a graphic design studio and publishing service provider with services ranging from graphic designing and processing to printing. Being one of the founding partners, the main responsibility included client and vendor management together with visualizing and planning for the future. Apart from this, my engagement included managing of day to day in-house functions and processes, handling creatives, estimating, planning and execution of workflows, resource and quality management. Before moving on to explore new opportunities, these five years provided huge learning in various aspects of running a business - visualizing, planning, executing, managing, and having quality perspective at every step.
Sr. Executive - Digital Pre-Press
Apple Publishing Technology CentreSr. Executive - Digital Pre-Press
May. 1998 - Jul. 1999New Delhi Area, IndiaSummary APTC India is a communication technology services provider, setup by Apple Computer Inc., USA and Ajanta Offset & Packaging Ltd., India. This is the third center in the world after Beijing and Jakarta which provides services in digital pre-press, e-publishing, digital photography, interactive media, digital architecture and web based applications. As a senior member in digital pre-press studio, my major engagement included processing of creatives, within and across team coordination for a wide variety of commercial publishing projects like annual reports, magazines, ad-campaigns & others together with ensuring quality at every stage of the workflow. Roles & Responsibilities • Processing and coordination of variety of customer projects to make them press-ready. Some of the tasks include - scanning, color correcting and enhancing images, designing/lay-outing, color proofing & exporting layouts on film. • Consistently engage in exploring & learning new software skills to bring in more efficiency in workflows. • Mentoring trainees & new team members. • Sharing knowledge and tips to achieve specific use-cases using available software. Accomplishments • Took up additional role of ensuring the quality of deliverable by utilizing various checks during workflow cycle and while coordinating across teams.
Assistant Supervisor (Tech Lead) - Digital Operations
THOMSON PRESS (INDIA) LIMITEDAssistant Supervisor (Tech Lead) - Digital Operations
Sep. 1997 - Feb. 1998New Delhi Area, IndiaMy major engagement includes processing and coordinating of creatives for magazines as well as ad-campaigns from agencies and ensuring quality deliverable. Roles & Responsibilities • Keep enhancing knowledge of various tools being used and identify best tools/processes required. • Execution and coordination of pre-press workflows for magazines, Ad-campaigns and other creatives. • Enhancing images for a wide variety of creative works. • Mentoring & coaching team members. Accomplishments • Effectively handled the execution and coordination of Ad-campaign of an advertising agency entirely on Mac platform which initiated a shift of workflows from high-end Scitex systems to Mac. • Explored and identified software features to effectively use in creative workflows.
Supervisor Trainee - Digital Operations
THOMSON PRESS (INDIA) LIMITEDSupervisor Trainee - Digital Operations
Sep. 1995 - Aug. 1997New Delhi Area, IndiaSummary Thomson Press (www.thomsonpress.com) is part of the India Today Group which is a major multimedia company having interests in printing, publishing, internet, television and radio. Joined the organisation as on-the-job trainee after being selected via campus interview. Roles & Responsibilities • Learn creative workflows and tools/processes being used. • Enhancing images and prepare digital layouts for magazines, print ads and other creatives. Accomplishments • Successfully completed the training by effectively executing various workflows.

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