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Work Background
MiQCreative Commercial Manager (Central Product Team)
Jan. 2025City Of London, England, United Kingdom
AmazonSenior Manager Creative Services UK/FR and EMEA Production
Jan. 2018 - Aug. 2024London, England, United KingdomLed team to ensure timely project delivery and accurate task tracking, enhancing efficiency. Maintained high quality assurance and customer satisfaction standards, boosting client trust. Directed team in resolving Zendesk tickets within SLA, ensuring consistent client satisfaction. Distributed team workload, kept internal Wiki updated, and conducted weekly 1:1 meetings. Fostered team development through knowledge sharing and skill enhancement initiatives. Escalation point for leadership and key stakeholders, contributing to monthly business reviews with data-driven insights. Managed operational business tasks, streamlining and developing processes for Creative Services and Operations. Presented creative solutions and products to both internal and external stakeholders. Supported Sales in managing strategic local and global accounts. Designed and executed Voice of the Customer programs aligned with product releases. Cultivated strong relationships with internal teams to enhance visibility and recognition of team capabilities.
Sizmek (formerly MediaMind)Senior Solutions Engineer
Oct. 2016 - Jan. 2018London, United KingdomDeveloped strategies for complex ad campaigns, ensuring client objectives were met with precision. Created and documented new processes, significantly improving workflow efficiency for Client Services. Provided expert consultation to clients, enhancing their technical setups and tagging strategies. Managed third-party integrations, coordinating with vendors for seamless development and testing. Collaborated with Product and R&D teams, communicating needs for future product enhancements.
Sizmek (formerly DG MediaMind)Solutions Engineer
Sep. 2014 - Oct. 2016London, United KingdomSizmek is an advertising technology platform that supply advertisements to publishing pages. I worked in the Professional Services team and main responsibilities include: - Subject matter expert for all Sizmek products. - Devise strategies for complex campaign setups, ensuring implementation and projects are complete and client objectives are met. - Create and document new processes for Client Services and Clients, auditing existing documentation and processes to improve workflows. - Provide consultative services to existing clients in partnership with Client Services, and support Client Services and Sales by attending client meetings when strategic input is required. - Assisting the Onboarding team by consulting with clients to capture their technical needs and requirements. Provide guidance and implementation support for account setups and tagging strategies. - Manage new and existing 3rd party integrations, including liaising with external vendors, coordinating development, testing and documentation of the solutions. - Provide input to Product and R&D on existing product features, and communicate internal and external needs for future product enhancements.
Sizmek (formerly MediaMind)Creative Support Specialist
Jan. 2013 - Sep. 2014London, United KingdomMaintained client relations and expectations for dedicated creative accounts, ensuring satisfaction. Debugged and resolved ad hoc issues on publisher webpages and ad formats, enhancing user experience. Developed and maintained strong front-end development skills in JS, HTML5, and CSS. Trained new creative agencies on Sizmek products and best practices, improving onboarding efficiency. Supported cross- functional teams and attended meetings as an expert, facilitating campaign success.
Overthrow MotionAssistant/Junior Animator/Designer
Sep. 2012 - Dec. 2012London, United KingdomDeveloped motion graphics for charity event, enhancing brand visibility using Cinema 4D and Adobe Suite. Created 3D animation for private jet company, improving client engagement. Produced high -end club videos, elevating visual appeal and customer experience. Collaborated with team to deliver projects on time, ensuring client satisfaction. Utilized Photoshop and Illustrator to design visually compelling graphics.
Chartis International Insurance Company UK LimitedRebranding Consultant
Sep. 2009 - Dec. 2009London, United KingdomAnalyzed and transferred data from Excel to Access for rebranding project, ensuring data integrity. Updated and tested new websites, enhancing user experience and functionality. Collaborated with team to meet demanding project deadlines, demonstrating strong attention to detail. Contributed to successful corporate rebranding from AIG UK Limited to Chartis International. Ensured consistent project focus, resulting in timely completion and measurable improvements.
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