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Work Background
Rocky Mountain Physical TherapyPatient Care Coordinator
Feb. 2024United States, Greeley● Created patient charts using WebPT software and recording medical history, confirming accurate patient diagnosis and improving medical decision-making.
● Ran multiple operational reports by investigating payment logs, scheduling, and patient reporting, ensuring data integrity and minimizing discrepancies.
● Greet patients and review completed paperwork and documentation to keep accurate records for healthcare personnel and HIPPA regulations.
● Process doctor’s initial evaluations, progress notes or discharges by uploading into WebPT to confirm up-to-date information is available to all medical staff.
● Verify benefits, create financial statements and gather appropriate paperwork to prepare for the next days’ patients.
Poolside Adventures™Sales Support Specialist
Jul. 2022 - Aug. 2024● Update existing Salesforce and Excel customer database by providing demographic and product type information to make certain customer details are correct.
● Work closely with the VP of Sales on executing digital media PPC and email campaigns to attract new business.
● Contact existing customers regarding out-of-warranty maintenance, replacement parts, upgrades and new product offerings by calling and emailing to warrant customer satisfaction.
● Plan and oversee install projects from start to finish, by confirming they are on time and on budget to be delivered when agreed upon.
SinchAccount Manager
Feb. 2020 - Aug. 2024•Handling any client complaints, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship.
•Collaborating with various internal departments to ensure that they fulfill all customer requests.
•Resolving complaints and keeping track of all processes that pertain to the client’s desires.
•Acting as the client’s representative to ensure that their demands are met with a focus on improvement of the customer experience.
•Collecting and analyzing data concerning consumer behavior to understand changing needs. • Excellent verbal and written communication skills to communicate product ideas to clients.
•Time management and multitasking skills to handle multiple tasks and clients at once.
•Perform yearly and monthly account reviews to ensure we are billing correctly and making changes to the customer's account when needed.
NumotionService Coordinator
Dec. 2018 - Nov. 2019• Assists customers with service & repair requests, obtains demographics, enters and maintains accurate data in order processing system.
•Verifies insurance/funding eligibility and benefits, communicates to customers their financial responsibility, collect copays and any other medical documentation necessary to obtain funding.
•Enters orders into order processing system and manage order from start to completion.
•Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times.
•Coordination of service technicians scheduling and routing to assure timely provision of service and repair.
•Meets all set productivity and performance standards including keeping well-informed of funding requirements and technological advances.
Seize the MarketBusiness Development Manager/Sales Manager
Jul. 2016 - Jul. 2018•Achieve sales objectives by developing new clients, follow-up and convert current prospects into clients, nurture current client relationships for retention and upsells to Real Estate Professionals.
•Held initial consultations lasting 60-90 minutes to determine where a client is at in their business and how we can be of service through software, coaching or a combination of both. Completed web demonstrations to prospects via GoToMeeting, Skype and Zoom.
•Analyze and evaluate pricing and costing scenarios to offer most viable value proposition.
•Co-Author and development of sales plan, marketing and strategies including scripting for sales calls for the team. • Demonstrates product knowledge including various solutions markets, and competitive intelligence.
•Manage a small sales team. Lead daily team meetings to discuss challenges, go over metrics and further sales training.
CiberBusiness Development Executive
Jul. 2014 - May. 2016Greenwood Village, CO• Specialized in IT consulting services for the Healthcare industry. Services provided include application development and management, IT strategy, project management, business intelligence, quality assurance and testing as well as ERP implementations and software upgrades. Knowledge of IT products and solutions provided by Infor, Oracle and SAP. • Identify and pre-qualify opportunities for IT consulting and solution projects in existing and new accounts. • Coordinate with team of SME's and outside sales Client Partners to engage in sales pursuit to assess IT needs and identify opportunities. • Ability to build trust and create relationships with a C-Level audience as well as VP’s and Director level resources. Set meetings with these professionals to introduce Ciber team to provide solutions and products to best fit their business needs. • Leads I generated and supported closed $1.3M bringing me to 164% of Q1 quota. Another $2.1M deal is due to close in June. Yearly quota $3M. • Follow up with sales leads as well as run marketing campaigns to seek and develop business opportunities. • Established new clients, nurtured relationships to grow business both within departments and across divisions and business units.
SemperaTechnical Recruiter
Oct. 2012 - Jun. 2014Englewood, CO• Daily activities include research and prospecting IT professionals, cold calls, conducting phone interviews as well as in-person interviews of prospective candidates. Meetings with hiring managers and taking candidates through the hiring process. • Sourcing Candidates: Developed strategies to find qualified candidates for assigned requirements through our internal database, external job boards, and additional resources. • Qualifying Candidates: Evaluating the candidate’s technical skills and competency through an interview process to perform the tasks of the job requisition. Assessing the candidate’s ability to fit the environment of the job requisition. • Negotiating Pay Rates: Securing a profitable rate of pay in order for Sempera to meet or exceed their profit projections. Gaining a commitment from the candidates to take a particular position detailed in the job requisition. • Client Facilitation: Setting up the candidate to interview with the client. Prepping the candidate with complete information of the requisition order and the Client Company’s culture. • Closing: If an offer is presented, closing the candidate after the interview to take the position with Client Company.
HangerAssociate Representative
Nov. 2011 - Oct. 2012• Sell or rent medical equipment to 50+ patients a week for their after surgery needs. • Schedule in home set ups to deliver equipment to patients and train them on the correct use. • Knowledge of what equipment is used for each orthopedic procedure and price of equipment depending on Surgeon. • Coordinate equipment set up at hospitals and surgery centers in the Denver area to meet the individual needs of 15 Orthopedic Surgeons. • Knowledge of functionality of equipment used including pain pumps, cold therapy devices, continuous passive motion machines and bracing.
onTargetjobsInside Sales
Jan. 2008 - Jan. 2011• Exceeded monthly and yearly sales quotas. • Met daily call volume of 75 calls a day including cold calls to prospective clients. • Handled all services including sales of packages, building new business, and customer service of 5 large employment websites with revenues exceeding $500,000 annually. • Proficient in Salesforce for keeping track of client relations. • Responsible for providing value-added customer service to all clients to increase account retention.
Rx Pro Health/ Pharmacy ChoiceAccount Manager
Jan. 2008 - Jan. 2008• Recruit prospective candidates for Pharmacy clients to fill open job requisitions. • Developed relationships with clients and provided accurate record keeping of all notes and service agreements through Microsoft Dynamics. • Responsible for client software training, consulting services, premium support, posting jobs online, and client content analysis for services rendered.
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