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Work Background
OSF DigitalBusiness Development Manager
Jan. 2020 - Nov. 2021Bogota,D.C., Capital District, Colombia
OSF DigitalAccount Manager
Sep. 2018 - Nov. 2021Bogota,D.C., Capital District, ColombiaManaging accounts from Mexico, Colombia, Chile and Argentina.
OSF DigitalSenior Project Manager
Oct. 2016Bogota,D.C., Capital District, ColombiaManaged Multi-Cloud Framework for Automotive Company: Led the establishment of a multi-cloud framework for a leading automotive company, integrating Data Cloud, Experience Cloud, and Sales Cloud. Ensured program-level alignment in budget and staffing, centralizing customer data for a 360-degree view and enhancing customer satisfaction. Led Enhancement Projects: Spearheaded ongoing enhancement projects for a prestigious jewelry company, significantly improving user experience, optimizing site performance, and redesigning key sections and features of the SFCC site. Managed Development Projects: Directed the development of the SFCC site for a renowned American chain of specialty/import retail stores in 2023, delivering a scalable and user-friendly e-commerce platform. Successfully integrated in-house systems and third-party services, providing ongoing support and maintenance. Oversaw Multiple Site Developments: Supervised the development of over 160 SFCC sites for various music artists associated with a global music entertainment company in 2022. Enhanced the artists' online presence by integrating redemption and merchandise sales. Led Major E-commerce Development: Led the development of one of Latin America's largest grocery sites on SFCC in 2021, overcoming scale and complexity challenges. Delivered a user-friendly e-commerce platform, resulting in significant gains in online sales and customer satisfaction. Quick Start Solution: Developed and launched a site for a motorcycle business using the OSF Quick Start solution. Demonstrated exceptional efficiency by delivering the site within a record-breaking 2-week timeframe during the 2020 pandemic. International Support and Maintenance: Managed support and maintenance for SFCC sites of a French personal care company across Mexico, Canada, the US, and Latin America. Collaborated with international teams to resolve technical issues and implement enhancements, driving customer satisfaction.
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