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Work Background
East Cobb Prep SchoolSubstitute Teacher
Jan. 2022
Bankers Fidelity Life Insurance Company®Agency Specialist
Jun. 2015 - Aug. 2019Atlanta, GA• Process new agent paperwork and assign agents personal writing numbers • Complete any and all changes requested by 15K + agents • Develop and maintain professional working relationships with internal departments, agents, and agencies • Train and develop new Agency Department employees • Assist agents with company computer system or website issues • Maintain and manage payments for monthly bills from different state insurance departments • Effectively communicate standard contracting and change request procedures to agents and agencies • Verify licensing information for individual agents, agencies and brokers • Answer and respond to phone calls, voicemails and emails within an allotted time frame • Verify other employees’ completed tasks for correctness • Assist fellow co-workers with any questions or concerns they may have in regards to agent paperwork • Demonstrate strong problem-solving skills and communicate resolutions in different work scenarios with agent information or paperwork • Demonstrate computer proficiency with Windows operating system and Microsoft Office suite • Received LOMA Associates Degree through company sponsored continued education
Bankers Fidelity Life Insurance Company®Agency Assistant
Dec. 2014 - Jun. 2015Greater Atlanta Area• Answered initial phone calls and directed them to the proper Agency Specialist • Created, prepared and distributed reports and memos for the field • Developed and maintained professional working relationships with agents and agencies • Completed departmental office supply orders • Assisted with agent contracting procedures or special projects as needed
Bankers Fidelity Life Insurance Company®Customer Service Representative
Apr. 2013 - Dec. 2014Greater Atlanta Area• Developed excellent written and oral communication skills • Provided outstanding customer service to insurance customers, health care providers, funeral homes and miscellaneous callers • Handled confidential customer information as stated by HIPPA law requirements • Helped problem solve and resolve any issues in regards to billing with providers and Medicare • Maintained a positive attitude during all phone calls • Actively time managed phone calls and tasks to assure that all assignments were completed • Trained and developed new Customer Service Representatives
Von MaurDepartment Manager
Aug. 2011 - Dec. 2012• Participated in the Von Maur Executive Training Program • Received extensive training in retail management, marketing, sales, and leadership • Department Manager for Better Sportswear and Cosmetics • Responsible for training, managing and motivating staff to achieve their sales targets • Delivered on sales and credit targets/goals • Delivered excellent customer services and built relationships with customers • Responsible for department layout and overall customer sales experience • Acted as Interim Buyer of Moderate and Better Daytime dresses
NordstromSales Associate Intern for Men's Clothing and Furnishings
May. 2010 - Aug. 2010Indianapolis, Indiana Area*Delivered on personal sales targets and objectives *Organized sales floor with sales merchandise *Developed relationships with customers and provided excellent customer service *Advised customers in their suit and clothing selections *Opened rewards accounts for customers *Attended Nordstrom Future Leader classes with store management
Purdue UniversityOffice of Admissions Tour Guide
May. 2009 - May. 2010West Lafayette, IN*Showed prospective students and their parents the PU campus *Discussed information about PU programs and degrees *Prepared paperwork and pamphlets for prospective students
Purdue UniversityBoiler Junction Student Supervisor
Apr. 2008 - May. 2011West Lafayette, IN*Supervised the Boiler Junction convenience store in Tarkington Hall *Responsible for cash handling procedures *Stocked shelves and took monthly inventory *Engaged with vendors to verify all merchandise was accounted for *Delegated tasks to other student employees
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