Requests
2
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
HUNGRYDirector of Client Engagement
Mar. 2024
HUNGRYSenior Manager Last Mile Client Success
Sep. 2022 - Mar. 2024
HUNGRYClient Success Specialist
Sep. 2021 - Oct. 2022Provide insight and details regarding delivery status quickly and completely when requested from partner organization’s customer service representatives. Provide support for end-clients with regards to their deliveries either through direct communication with the client or by coordinating with partner organizations’ customer service teams. Manage end-client’s experiences by helping to ensure that provided SOPs are up to date with accurate messaging and process in regards to the end client. Monitor routing software and communication channels to ensure that deliveries are running smoothly. Proactively identify issues and have a strong understanding of what may cause impact on the end-clients. Effectively and professionally communicate any operational issues to the partner organization in a manner that allows them to feel informed, as well as confident in the issue’s resolution. Accurately and completely track key success metrics and effectively communicate metrics in an actionable manner to relevant teams. Have a strong understanding of what is important to the partner organization and propose additional metrics, as needed, to allow us to best track our ability to meet the expectations of the partner organizations. Provide feedback in an actionable manner to the Head of Client Success on a regular basis with insights learned from clients or on ways to provide a better experience for the end client. Assist with new initiatives to improve the experience of the end client. Support the end-to-end implementation of new customizations.
Windy City Call CenterSenior Customer Service Representative
Nov. 2019 - Oct. 2021United States
Self EmployedNanny
Jan. 2017 - Nov. 2019Mary EstherBrought children to and from school, responsible for making sure they made it to appointments, lessons, and other events on time. Coordinated everyday activities with friends and family members including meals, social activities, along with helping with homework and the administration of any medications as needed. Communicated with parents about daily activities and behaviors encouraged children to be understanding and patient of those around them handled the transportation and outings as needed. Handled the organization of children’s daily chore chart also familiar with developmentally disabled children of all ages.
Arrow ExterminatorsCustomer Care Specialist
Sep. 2012 - Dec. 2014Ft Walton BeachResponsible for residential pest sales, generating creative sales leads, along with leads for home evaluations and commercial pest sales for home evaluators. Worked on account retention programs and meeting the service center’s monthly sales budgets each month while exceeding goals monthly. Responsible for bank deposits daily, documenting activating in software program “PestPac” and other reporting forms for the corporate office. Utilized all CCS departmental programs as outlined by corporate headquarters. Organized home evaluator's daily schedules and scheduled daily realtor home evaluations.
SprintSenior Specialist/Premier Supervisor
Oct. 2007 - Nov. 2012Panama City Beach, FLResponsible for adjustments for a production floor of over 360 people. The monitoring of live phone calls daily, along with the reporting of daily metrics of supervisors and specialists to include; average handle time, issue resolution, transfer rates, and confirmation email percentages. Sending daily and weekly reporting to site managers. Adjustment audits of supervisors and fast track seniors. As a fast track supervisor, my responsibilities included a team of 17 specialists and assisting them in meeting their expected call center metrics daily. Responsible for resolving customer complaints and escalations, also meeting sales standards that are set for the team each month. Managing attendance and personnel issues along with developing individual development plans.
Bonefish GrillCorporate Trainer/Key Employee/Admin
May. 2005 - Jan. 2008Panama City Beach, FLResponsible for the food service and preparation in a 4-star polished casual high-volume restaurant. Training of new employees on steps of service and basic classroom work with the menu. Handling of supervisor functions during a shift to include, server sections, the flow of the restaurant, and side work duties. Handled invoicing, payroll, cash handling and deposits for the restaurant. Handled budgets and End of Month process for the restaurant. Also responsible for HR for new hires, including orientation. Traveled and opened new stores in and outside of my home region.
Intch is a Professional Networking App for the Future of WorkSee more people like Michelle on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
213201 people
15
Operations and project manager
16
Accounting Manager
15
Entrepreneur @ Sea Salt Therapy