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Network Power<100 people
Roles
💰66%
Investor & VC
💸66%
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✨66%
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Geos
🇺🇸33%
United States
Work Background
Manager Customer Operations, Switzerland
DexcomManager Customer Operations, Switzerland
Mar. 2023Horw, Lucerne, Switzerland
Customer Operations Supervisor
DexcomCustomer Operations Supervisor
Aug. 2018 - Feb. 2023Horw• Ensure monthly & quarterly targets are reached • Coach and mentor inside sales and back office representatives • Manage escalations for all customer related operations • Develop the strategic partnership between customer operations and the organization • Drive process improvements • Initiate, coordinate and enforce operational procedures • Lead special projects in cooperation with external and internal partners
Territory Sales Representative
DexcomTerritory Sales Representative
May. 2017 - Jul. 2018Ticino, Switzerland• Responsible for Ticino and attend relevant industry events and conferences to build business • Devise effective territory sales and marketing strategies • Present products and services to prospective customers • Work closely with other territory sales managers • Meet with customers to address concerns and provide solutions
Inside Sales Representative
DexcomInside Sales Representative
Nov. 2016 - Jul. 2018Horw• Develop the Swiss office in close cooperation with the country manager • Determine customers’ needs & requirements • Create solutions & ensure a smooth sales process • Sourcing new sales opportunities through inbound lead follow-up • Close sales and achieve quarterly quotas
Travel blogging and photography
Gap semesterTravel blogging and photography
Apr. 2016 - Oct. 2016Worldwide• Central / South America, Indonesia and Eastern Europe exploration • Travel blogging and photography • Budgeting and logistics management • Troubleshooting management • Negotiation skills improvement
Logistics Management & Compliance Officer
MB Barter & Trading SALogistics Management & Compliance Officer
Jan. 2015 - Mar. 2016Zug, Switzerland• Warehouse management (worldwide) • Monthly stocks reconciliation • VAT and REACH compliance • Claim and transport insurance management • Continuous Improvement Process in logistics
Logistics Coordinator
MB Barter & Trading SALogistics Coordinator
Jul. 2009 - Dec. 2014Zug, Switzerland• Warehouse and projects management (worldwide) • Monthly stocks reconciliation • VAT and REACH compliance • Preparation of statistics for the members of the board • Claim and transport insurance management • Continuous Improvement Process in logistics
Assistant transport and logistics managers
MB Barter & Trading SAAssistant transport and logistics managers
Sep. 2008 - Jun. 2009Zug, Schweiz• Active support for both transport and warehouse managers • Preparation of presentations for both managers • Coordination with different departments: logistics, trading and accounting

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Customer Service Excellence
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