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Work Background
Sams ClubFulfillment and Services Manager
Nov. 2024United States, Colorado Springs- Oversaw daily logistics operations with a focus on customer service delivery and team productivity.
- Created and executed process improvement plans that improved order accuracy and fulfillment speed.
- Managed relationships with business members and vendor partners to ensure timely service.
- Led community outreach and marketing strategies that expanded local partnerships.
- Used sales data to inform staffing and support strategic business decisions.
- Trained team members on engagement, communication, and upselling strategies.
Apple Inc.Leader
Jun. 2018 - Sep. 2024United States, Colorado Springs- Cultivated long-term relationships with clients by providing expert guidance and tailored support.
- Delivered $98,000 in average daily revenue, improving YOY results by 8%.
- Led store ranking jump from #23 to #1 through performance coaching and strategic scheduling.
- Negotiated customer solutions and service agreements to enhance satisfaction and retention.
- Championed diversity and inclusion in all staffing, coaching, and engagement practices.
Sams ClubMarketing Manager
Oct. 2012 - Oct. 2018United States, Colorado Springs- Managed 167 associates across departments including membership sales, marketing, and operations.
- Developed and implemented operational policies that improved consistency and compliance.
- Coordinated community partnerships, raising $10K+ annually through local outreach events.
- Conducted membership growth campaigns, driving a 10% increase YOY.
- Produced strategic training tools and data visualizations to improve market-wide performance.
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