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Work Background
Crown ResortsGroup Change Lead - Group Transformation Office
Oct. 2022 - Mar. 2024Melbourne, Victoria, AustraliaEstablished a Change Management Office (CMO) for Crown consisting of two pillars, a Centre of Change Excellence and Change Delivery. Leading a team of Portfolio Change Leads, Change Managers, Change Analysts and Instructional Designers, the CMO is positioned to support the delivery of Crown's transformation portfolio across a diverse range of programs to ensure Crown achieves both its immediate remediation objectives as well as its long term strategic goals.
WestpacSenior Change Manager, Financial Crime
Nov. 2020 - Oct. 2022Sydney, New South Wales, AustraliaConcurrently led the change strategy and delivery for Westpac’s global, enterprise wide Tax Transapency Uplift Program (covering both CRS and FATCA legislation) as well as the Strategic Threshold Transaction Reporting (TTR) Program aimed at implementing a strategic, automated solution to ensure compliance with AUSTRAC guidance.
NABChange Lead, Financial Crime
Oct. 2018 - May. 2020Melbourne, AustraliaLed a team of change management and training professionals on the Financial Crime Portfolio to deliver the change strategy across the Know Your Customer (KYC) program, ensuring compliance with KYC legislation across the enterprise, both locally and internationally.
Victorian Managed Insurance AuthorityProgram Change Manager, Maternity Program
Mar. 2018 - Oct. 2018Melbourne, AustraliaReported to the Executive Manager, Service Design and worked with a group of Service Designers to develop a change plan for each new service (the delivery of which were managed in a similar way to projects) to ensure change was successfully delivered and embedded with each new service implementation.
National Australia BankProgram Change Lead, Financial Crime
Oct. 2016 - Mar. 2018Melbourne, AustraliaDeveloped and implemented the change strategy for a technology improvement program across Retail, Business and Private banking aimed at improving the technology experience for frontline bankers. Developed and delivered the change plan for a regulatory compliance program (Common Reporting Standard) that was implementing new systems, policies and processes to ensure the Corporate & Institutional banking division was compliant with legislation aimed at reducing global tax evasion.
nbn™ AustraliaHead of Change, Network & Service Operations
May. 2015 - Apr. 2016Melbourne, AustraliaDesigned and established the change management practice for the Network & Service Operations business and resourced it appropriately to ensure change management coverage across the portfolio. Concurrently developed and executed the change strategy for a $3 billion service delivery contract transformation program to onboard third party delivery partners who would be accountable for the ongoing operation and maintenance of the nbn network.
Lloyd's RegisterChange & People Management Lead, Finance Shared Services Program
Jun. 2014 - Mar. 2015London, United KingdomHead of the Change & People Management workstream, leading a team of HR, training, change and communications professionals on a $25M program to create and implement a shared service centre for the Finance function throughout the EMEA region (Europe, Middle East & Africa).
CatlinChange Manager, Change Capability
Jun. 2013 - Nov. 2013London, United KingdomLed a team of change management practitioners to develop a global change management strategy, implement a change management framework and create a suite of change management tools which were all designed to be integrated with the organisation's project management methodology.
National Australia BankChange Management Consultant
Feb. 2010 - May. 2013Melbourne, AustraliaRepresented Retail Bank as a business Change Consultant to ensure all project delivery into Retail was scheduled and delivered in accordance with the Retail change agenda and communications approach.
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