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Work Background
New York UniversityGuest Lecturer
Mar. 2023Guest lecturer - AI in HR. HR Systems Masters Level Course.
Venture Out StartupsVenture Out Mentor
Jan. 2021Seattle, Washington, United States
Humanly (humanly.io)CEO | Co-founder
Jan. 2020Seattle, WashingtonHelping High Volume Hiring Teams Screen and Interview More Efficiently and Equitably. 2023 Startup CEO of the Year (GeekWire)
Forbes Business CouncilOfficial Member
Jan. 2020
SM DiversityAdvisor
Sep. 2019
TechstarsMentor
Jan. 2018
TINYpulseDirector of Product Management & Design
Sep. 2016 - Jul. 2019Greater Seattle AreaLed product management and design teams at TINYpulse in empowering companies like Amazon, Microsoft and Airbnb to measure and improve upon employee engagement.
PrizmiqAdvisor
Aug. 2015 - Aug. 2016Greater Seattle AreaAdvisor for seed-stage AR/VR e-commerce business. In this role I provided growth advise to founders, helped build investor pitch strategy, and rolled up my sleeves through grassroots evangelism.
MicrosoftProduct - Dynamics 365/Office 365
May. 2014 - Sep. 2016Bellevue
SHRMContributor
Mar. 2012 - Jan. 2017Remote
MicrosoftHR Products / Accessibility Lead
Jan. 2010 - May. 2014Responsible for the Delivery and Operations of all software initiatives related to Microsoft's Human Resources portal. Accessibility lead.
MicrosoftOperations Manager
Jun. 2009 - Jan. 2010
MicrosoftProgram Manager II
Jan. 2008 - Jun. 2009MSN Operations - Led and developed organization-wide Quality of Service program intended to boost operational service quality for Microsoft’s largest online properties such as Hotmail, Passport and Ads
- Managed cross-functional virtual teams to onboard new properties to service management offering
- Led Daily Site Status Meeting, for leadership audience, intended to increase visibility of operational metric performance across organization and inform compete strategy for competitors such as Yahoo and Google
- Presented Monthly Service Desk Review KPI metrics to Director level audience
- Worked with HCL vendor to reduce duplicate efforts in Service Desk and reduced time to generate Service Desk monthly report by 500%
- Consistently ranked as “Top Percentile Performer” as part of Microsoft Annual Review process
MicrosoftReverse Mentor
Nov. 2007 - Sep. 2013Founded a reverse mentoring program and mentored the Director of Engineering of the Skype team on how to engage Millenials. This was a tremendously rewarding experience which led to formal programming around reverse mentorship at Microsoft, and we were fortunate to be able to share our learnings through various publications and speaking engagements.
RentMatchCo-founder
Dec. 2006 - Jan. 2010Started a company called Spottago.com, now RentMatch.com, with two co-founders. Here's what I did in my role: - Managed team of 2-4 developers and a graphic designer - Built scalable franchise model, acquired first clients, and managed sales team
- Developed relationships with potential partners in attempt to bring new innovation to online targeted advertising space
- Translated customer feedback and insight gained from Google Analytics data to functional and technical requirements
- Developed business plan, project plan, marketing plan and functional specifications for project
- Acquired third party development contracts and manage projects for clients based on Google Maps mash-up technology
MicrosoftTechnical Account Manager (Premier Space)
Jun. 2006 - Jan. 2008- Managed approximately $1 million of Microsoft Premier Support contracts in customer facing role
- Acted as MS liaison to IT Management at several companies including Clorox and Electronic Arts
- Helped Microsoft’s enterprise clients with strategic IT planning and MS product use through collaboration with MCS, MS Operations Consulting, Premier Field Engineering, CSS and Sales
- Recognized by upper management for being one of the first TAMs in National Practice to prepare customers for Daylight Savings Time issue
- Acted as Project Management Professional certification SME in team meetings and discussion groups
- Piloted national initiative to build stronger relationship between TAM and sales community leading to $400K of additional revenue
Washington MutualProject Manager / PM Intern
Jun. 2004 - Jun. 2006Technology Solutions Group (TSG) PM - Enterprise Process Group (EPG) - Managed development of TSG’s first ever Enterprise Process Rollout strategy
- Lead role in development of TSG’s internal customer satisfaction survey - Used analytical skills to evaluate resulting data and prepared presentation for CIO and SVPs Technology Solutions Group (TSG) PM - Global Delivery Services (GDS) - Developed bank’s Country Risk Assessment process, which led to approval of subscription to risk assessment supplementary service (Global Insight) - Used statistical analysis to rate the risk of the bank off-shoring work to India and Mexico, testing company’s current strategy against newly developed country risk assessment process
- Presented country risk assessment process to team, including VPs, and trained others to use process
Bank of AmericaTeller
Jun. 2002 - Jun. 2006Totem Lake, Washington
Albertsons CompaniesCourtesy Clerk
Jun. 1998 - Jun. 2002Kirkland, WashingtonA good introduction to the workforce. Bagged groceries and organized shopping carts with a smile.
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