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Work Background
AMAROCustomer Happiness Guru
Oct. 2019 - Jul. 2021São PauloInside the Customer Happiness Team, one of my responsibilities was to help the clients both in English and Portuguese with their various doubts about the company and their products. Also, helped and assisted them whenever they had any problems and uncertainties that came up during their buying process through multiple channels of communication (chat, email, telephone and WhatsApp).
WorldpackersCustomer Service Leader
Jan. 2019 - Jun. 2019Worked as Leader of the Customer Experience/ Support team, helping my team respond to our customers through the Zendesk platform, where I did data analysis and design guidelines on how we would act according to the OKRs and KPIs of the company. I was also responsible for approving the WP Insurance and monthly reporting. I assisted the Operations team as well.
WorldpackersEstagiário
Jul. 2017 - Dec. 2018São PauloWorked at the Support team as the Travel Buddy on the electronic platform to support and assist travelers from around the world in solving their doubts and problems.
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