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Work Background
Nordic WafflesMarketing Architect
Apr. 2020 - Jul. 2025Hopkins, Minnesota, United StatesResponsible for planning, growing, and executing unique marketing strategies; Content marketing; Social Media and Public Relations initiatives; Use web analytic tools to measure campaign success; Provide engaging text, image, and video content for social media accounts; Respond to comments and customer queries in a timely manner; Create and update web page, Key Accomplishments: • Significantly increased interactions and total likes on page with creative marketing, and paid ads • Created website, and increased web traffic to website
Mystic Lake Casino HotelRevenue Coordinator / Group Rooms Coordinator
Oct. 2018 - Aug. 2020Prior Lake, Minnesota, United StatesAssisting Revenue Manager in maximizing top line revenue with Sales and Hotel Team; Maximizing room revenue by yield management strategies; Oversee all OTA and In-House Reservation Systems; Build and analyze web, OTA, and hotel promotions; Provide analysis on pricing, positioning, and inventory; Point of contact for corporate sales clients for housing needs; Building of web reservations systems for corporate and transient guests, and ensuring accuracy between PMS and Web System.
Mystic Lake Casino HotelCall Center Supervisor
Feb. 2008 - Oct. 2018Prior Lake, MNControl Day-to-Day operations; Interview, train, and coach new representatives; Provide coaching and assistance to representatives on an ongoing basis; Conduct periodic audits to ensure quality control. Assist Group Sales Team in entering all group reservations; Develop, implement, and enforcement of Scripts; Scheduling; Ordering of business supplies;
Holiday Inn & Suites of Maple GroveAssistant General Manager
Feb. 2006 - Nov. 2007Maple Grove, MN• Working side-by-side with General Manager to increase profit and guest service scores • Managed hiring, payroll, training, and disciplinary plans for Operations Division and Water Park • Managed all Account Receivable and Payable for Operations Division and Water Park • Handle all guest complaints, and concerns
Staybridge Suites of BloomingtonFront Desk Manager
Jan. 2005 - Feb. 2006Bloomington, MN• Direct, Monitor, and develop Guest Service Agents by providing supervision and professional development • Scheduling, and conducting evaluations • Ensuring Guest Service Agents responded in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services
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