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Work Background
FabrickDigital Onboarding Product Owner
Sep. 2024Milan, Lombardy, Italy
FabrickHead of PSD2, FabrickPass & PFM
Sep. 2023 - Nov. 2024Milano, Lombardia, Italia
AC MilanDirigente Accompagnatore U12
Aug. 2023 - May. 2024Milano, Lombardia, Italia
FabrickPSD2 Product Owner
Apr. 2022 - Sep. 2023Milano, Lombardia, Italia- Product P&L, with a strong focus on MRR and EBITDA
- Product improvements following market trends across Europe
- Management of activities demanded to different teams, like Sales and Tech
- New use-cases design
- Team management
FabrickInternational Strategy & Business Platform
Mar. 2021 - Apr. 2022MilanoManage Fabrick Strategy & International Business Development
- Define platform international strategy and financial planning
- Promote and initiate fintech partnership across the ecosystem
- Design fintech use cases to roll-out on the market
Epipoli S.p.A.Head of Service Creation
Jan. 2020 - Mar. 2021Milano, ItaliaIn a fast growing fintech and martech oriented company, Service Creation structure has to:
- Analyze the market and discover the innovative solutions.
- Understanding if the “already done solutions” available fit with Company’s needs and in case of no find the required adjustments.
- Find the best way to add the solutions to the Company’s products catalogue (internal development, service purchase, M&A), often by structuring dedicated business plans.
- Service monitoring and evolution.
In addition, during this experience I have the chance to:
- Collaborate with COO, IT and Delivery Directors to set up the function planning and control process. After that, be in charge of the Operations team budget planning and control.
- Set up the processes required to monitor projects EBITDA.
- Collaborate with Sales to find the best solution to fit Company’s products with customized requests from clients/market.
- Understanding the potential of a cloud-based solution and the use of a SaaS solutions for Company’s non-core services.
Fineco BankPMO & BPR - Business Process Re-Engineering
Mar. 2016 - Jan. 2020Milano, ItaliaProject leader for all the banking and credit projects:
- PSD2 Open Banking: development in a really short time Fineco’s proprietary Open Banking platform obtaining the fallback method exemption from Bank of Italy. I managed all the Berlin Group and RTS requirements in order to be compliant with the law and, at the same time, guaranteeing a smart and flowing customer experience.
- PSD2 SCA: development of a system that allows the bank to manage Strong Customer Authentication without SMS OTP process. In this way Fineco is the end-to-end process owner and can be more reactive in contingencies management. I managed the technical solution in order to deliver a simple and smart product on customer side.
- Cards tokenization and Digital Payments: introduction of ApplePay, GooglePay, GarminPay and FitBitPay. In addition, we worked with MasterCard and VISA in order to make their solutions available for Fineco’s customers.
- Instant payments: creation of the requested infrastructure to manage payments settlement process with clearing house (EBA) and the security system required to avoid frauds.
- Fineco UK – banking features: creation of the processes required to manage banking and credit products for UK’s customers.
Main achievements:
- banking and credit products deep knowledge,
- how to approach a complex project and how to deliver it within the required timeline. - how to structure a business process that works both on bank and customer sides. - how to create a gap analysis, functional analysis and gantt documents
- PSD2, Berlin Group and RTS requirements deep knowledge
- Organization: made by people, knowledge and processes
- Teamwork and interaction with other functions, understanding their point of view and needs in order to reach the common goal.
- External suppliers and resources management.
FinecoBankAsset Gathering Customer Service Specialist
Jun. 2015 - Feb. 2016Milan Area, Italy- Operational support and fiscal consultancy for FinecoBank Personal Financial Advisors (equities, bonds, SICAV, insurance).
- With Market Transactions Unit, order transmission on traditional and OTC markets.
- Trainer and Coach of Junior profiles.
Achievements:
- Banking, credit, trading, investing and insurance products knowledge, not only from Fineco side but also looking at external actors who are involved in the supply chain.
- How to interact with Personal Financial Advisors, Company’s sales function. - How to manage the relationship with managers and with colleagues, - Understood the meaning of stressful timeline and how to interact with final customer, what they expect and in which terms from a brand like Fineco.
Fineco BankCustomer Care Banking and Credit Specialist
Dec. 2013 - Jun. 2015Milano, Lombardia, Italia- Operational support for high profile individual customer (Banking & Credit products).
- Trainer and Coach of Junior profiles.
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