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Work Background
Inspire BrandsManager of Learning Content & Design
Feb. 2018Atlanta, Georgia, United States (REMOTE)As a Training Development Manager at Inspire Brands, I led the strategic creation and delivery of engaging learning experiences across a portfolio of over 3,400 restaurants. My role focused on building and evolving eLearning modules, instructor-led sessions, and blended learning programs using tools such as Articulate 360 and multiple LMS platforms. I was responsible for maintaining operational excellence through the development of detailed training manuals and documentation, ensuring alignment with cross-functional partners including Operations, Marketing, Food Safety, and Legal. A key part of my work included mentoring team members and interns, facilitating hands-on workshops in Adobe Creative Suite, and providing critical support for talent transitioning from field to corporate roles. I consistently explored emerging technologies to modernize instructional design and elevate the learner experience. Throughout my tenure, I developed and launched a behavior-based training initiative in partnership with a creative consultant that led to a 10% improvement in guest service scores and significantly boosted team engagement, retention, and culture across 16 restaurant locations. I also led the creation of the Brand Champ Learning Map®—an immersive, multi-version training journey that deepened brand understanding and inspired lasting behavioral shifts. To enhance operational accuracy and engagement, I designed a gamified digital learning tool centered on product-building, which successfully increased task accuracy by 5%. Additionally, I oversaw the monthly design and rollout of Arby’s product training programs, ensuring timely, on-brand content delivery that achieved over 80% lesson completion—the highest within Inspire Brands—while receiving exceptional feedback from the field.
Arby's Restaurant Group, Inc.Manager, Training Design and Operations
Mar. 2013 - Feb. 2018Greater Atlanta AreaFrom 2013 to 2018, I served as the Manager of Training Design & Operations at Arby’s Restaurant Group, where I was responsible for shaping the tools and processes that supported training across a large, complex organization. My role focused on the end-to-end development of instructional content for new product and equipment launches, working closely with cross-functional partners to ensure alignment, clarity, and operational effectiveness. I led the management of an operating budget exceeding $600,000 dedicated to print and kit production, and successfully transitioned our fulfillment model to print-on-demand, improving efficiency and responsiveness. A significant portion of my work included maintaining Arby’s legal operating manuals with exceptional attention to detail, ensuring accuracy and compliance across highly sensitive materials used by more than 3,400 restaurant locations. I also supported global training efforts, helping to extend Arby’s training infrastructure to international markets. Among my key achievements was the design of an interactive digital learning game focused on sandwich construction, which received excellent feedback from user testing and led to a measurable improvement in product accuracy. Additionally, I directed the creative development of internal training media, producing over 20 short films annually, including the widely adopted “Twins” orientation video. Throughout my tenure, I played a pivotal role in authoring and maintaining over 500 pages of operating standards manuals, drawing on subject matter expertise from multiple departments to ensure consistency and relevance at scale.
Arby's Restaurant GroupSupervisor, Operations Support
May. 2010 - Mar. 2013• Awarded Supervisor of the Year. • Maintained comprehensive manuals that established operating standards for over 3,400 Arby’s restaurants. • Developed engaging online training modules to enhance employee onboarding and compliance. • Oversaw the print and production of training materials, ensuring quality and budget adherence.
Wendy's/Arby's Group, Inc.Administrative Coordinator
Feb. 2009 - Jul. 2010• Led biweekly employee orientation for new hires, enhancing onboarding experience and retention. • Processed monthly expenses, ensuring accuracy and compliance. • Implemented innovative strategies for the company’s “Green Initiative,” promoting sustainability. • Coordinated various administrative activities, improving efficiency for supervisors and team members.
Whitebox StudioJunior Designer
Jul. 2008 - Feb. 2009• Established conceptual design direction and collaborated with project managers and architects to refine interior designs. • Developed innovative design concepts that aligned with client goals while adhering to project budgets. • Managed all phases of design projects, including contracts, budgeting, scheduling, and documentation. • Created detailed construction documents, including millwork details and lighting specifications.
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